The UPS Store Franchise Consultant - Orange County & LA County
About The Position
The UPS Store, Inc. (TUPSS) Franchise Consultant supports franchisees throughout their franchise lifecycle across a designated territory covering Orange County and Los Angeles County, California, with expansion to Downey, Cerritos, Garden Grove, Buena Park, and Whittier. The role optimizes revenue by collaborating with franchisees on quarterly and annual business plans covering sales, marketing, financial goals, and action plans. The consultant conducts quarterly store evaluations to ensure compliance with brand standards and operating procedures, and builds relationships through training, coaching, and communication to improve customer experience and drive growth. The consultant assists with franchise renewals, ownership transfers, relocations, new store buildouts, remodels, store placements, merchandising, and business transitions. They plan convention-style networking meetings to educate franchisees, set direction, foster engagement, and share best practices. The position covers approximately 27 franchised locations and requires travel as needed.
Requirements
- Bachelor’s degree in business, management, or a related field.
- At least 5 years of experience in restaurant or retail operations, franchising, business consulting, or a related field.
- Knowledge of franchise structures and relationships, franchise products and services, their impact on corporate profitability, and royalty streams from franchisee to area franchisee to franchisor.
- Ability to encourage participation and open communication, achieve consensus when needed, keep participants engaged, identify conflicts, and provide constructive feedback.
- Effective conflict-resolution and problem-solving skills.
- Broad understanding of financial management principles.
- Excellent verbal and written communication skills.
- Ability to use digital tools and technologies to analyze, manage, and share data.
- Willingness and ability to travel as required.
- Ability to work independently with minimal supervision.
- Commitment to ongoing learning and enhancing knowledge and expertise.
- Strong time-management skills, including setting project goals and objectives, meeting deadlines, and ensuring quality expectations.
- Ability to manage multiple projects simultaneously.
- Must be a U.S. citizen or national, a lawful permanent resident, or an alien authorized to work in the U.S. for this employer.
Responsibilities
- Provide franchisees with guidance on marketing, sales growth, pricing strategy, financial reporting, and operations to support their growth objectives.
- Evaluate and analyze center and franchisee performance, identify improvement opportunities, and coach franchisees on financial benchmarks, TUPSS resources, and tools.
- Serve as the main point of contact among TUPSS Solution + Support Campus, UPS, vendors, area franchisees, and franchisees; address questions and concerns and ensure timely support and follow-up.
- Identify operational and financial issues affecting franchisee success and ensure adherence to policies, procedures, and brand standards.
- Communicate regularly to monitor progress and completion of training requirements, and promote a compelling vision that builds adoption and buy-in.
- Coordinate timelines for ownership transfers, relocations, new store buildouts, remodels, and franchise renewals with TUPSS franchisees and the Solution + Support Campus.
- Plan and conduct convention-style networking meetings in coordination with regional teams and vendors.
- Share best practices in operations, training, merchandising, local marketing, prospecting, and franchise management to increase revenue and profit.
- Develop professional skills through company and industry resources, including on-site training, bi-annual conventions, regional meetings, industry association events, and sponsored training.
Benefits
- Medical and prescription drug coverage
- Dental coverage
- Vision coverage
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance and Accidental Death and Dismemberment coverage
- Disability Income Protection Plan
- Employee Assistance Program
- 401(k) retirement program
- Vacation
- Paid holidays and personal time
- Paid sick and family and medical leave time as required by law
- Discounted Employee Stock Purchase Program
- Annual short-term and/or long-term incentive compensation programs, subject to eligibility and applicable conditions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
