UPS Technician

GenServe • Phillipsburg, NJ

1d • Onsite

About The Position

The UPS Technician delivers professional, field-based technical services to GenServe customers across critical power equipment, including UPS systems from 1–1,000 kVA, switchgear, battery and DC plants, static transfer switches (STS), power distribution units (PDUs), and emergency lighting inverters. The role is customer-facing, requires regional travel, independent judgment, and professional conduct. It is part of GenServe’s UPS Services division and reports to the UPS Service Manager.

GenServe, LLC is an independent provider of scheduled and emergency generator maintenance, repair, and sales, serving commercial customers across a range of industries. Established in 1990, the company is headquartered in Plainview, New York, and has branch offices in New Jersey, Pennsylvania, Illinois, Florida, and Texas.

Requirements

• Minimum 5–10 years of extensive UPS maintenance, installation, and repair experience on major brands, including Eaton, APC, MGE, Toshiba, Mitsubishi, Liebert/Vertiv, Online Power, Myers, Chloride, and Riello UPS.
• Factory OEM training certifications on one or more supported brands.
• Working knowledge of UPS communication protocols, including Toshiba, Mitsubishi, Chloride, Liebert/Vertiv, MGE, and Powerware/Eaton.
• Demonstrated experience with single-phase and three-phase UPS systems, single-module and multi-module configurations, battery and DC plants, STS, PDUs, and emergency lighting inverters.
• Fundamental knowledge of electrical distribution systems, electronic component theory, and electrical code and IEEE requirements.
• Ability to read and interpret electrical single-line diagrams, engineering blueprints, and technical procedures.
• Associate’s degree or higher in electronics or electrical engineering with a minimum of 8 years of related experience, or 10–15+ years of equivalent field experience without a degree.
• Ability to perform duties with general direction and exercise independent judgment in alignment with division policy guidelines.
• Commitment to comply with safety policies, practices, and procedures and participate in team safety efforts.
• Professional written and verbal communication skills, including the ability to present technical findings and respond clearly to customers, managers, and colleagues with varying technical backgrounds.
• Ability to define problems, collect data, draw valid conclusions, interpret technical instructions in mathematical or diagram form, and handle multiple tasks and variables simultaneously.
• Ability to stand, walk, and sit for extended periods; lift and carry objects up to 75 pounds; and use full manual dexterity with clear near and distance vision.
• Ability to travel regionally and respond to emergency calls as required.

Nice To Haves

• Working knowledge of generator, ATS, and fire alarm systems.
• Prior experience as an electrician.

Responsibilities

• Perform startup and commissioning on UPS and critical power equipment across product lines, including single-module and multi-module systems.
• Conduct scheduled preventive maintenance on UPS makes and models, including single-phase and three-phase, single-module and multi-module configurations.
• Respond to and resolve unscheduled maintenance events and equipment failures on UPS and critical power systems up to 1,000 kVA.
• Respond promptly to emergency calls, including nights, weekends, and holidays as required.
• Perform basic power audits of customer electrical distribution systems and document findings according to GenServe reporting standards.
• Complete required field documentation for each site visit, including Service Reports, Critical Action Reports, Status Reports, and Field Service Reports.
• Maintain accurate site information and report findings to the UPS Service Manager.
• Coordinate with OEM representatives on software upgrades and OEM-required repairs.
• Stay current on product revisions, updates, and equipment additions across supported UPS brands and models.
• Document, label, and return defective parts to designated disposal or repair locations in accordance with company procedures.
• Collaborate with field service team members on custom installations and large-scale projects.
• Train other Field Service Technicians on product knowledge when required.
• Educate customers on basic equipment operation and communicate equipment issues clearly and professionally.
• Assist with warranty and contract sales support as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree