Field Technician Jobs

About The Position

Requirements

• High school diploma and 4 or more years of related experience.
• Ability to travel 100% of the time, domestically and/or by air; may be assigned to a local territory but may travel outside it for installations or other service projects.
• Operational knowledge of personal computer technology, network infrastructure, flat-panel TVs and monitors, cash registers and point-of-sale equipment, and associated retail devices.
• General knowledge and experience in broad IT service and support.
• Mechanical aptitude and competency in electricity and electronics; ability to use test equipment, basic hand tools, electronic testing equipment, and electric meters properly.
• Ability to follow written or spoken directions and provide clear, concise information.
• Good customer service skills and ability to develop good working relationships with customers and peers.
• Ability to multitask, prioritize assignments, and work independently.
• Good written and oral communication skills, including tact and diplomacy when interacting with customers.
• Ability to recognize and understand the functional and operational use of IT signal and power cables and low-voltage wiring systems, and to diagnose and repair them.
• Self-motivation and a strong work ethic.
• Professional demeanor, dress, and behavior.
• Problem-solving and organizational skills.
• Ability to work long hours as project needs dictate in a physically demanding environment, and to work varying shifts, overtime, and weekends as necessary.
• Ability to lift up to 50 pounds without assistance.
• Ability to regularly use basic hand tools and use ladders or lifts to access roof or inside-ceiling and wall devices.

Nice To Haves

• IT or technical degree or certificate.

Responsibilities

• Operate in an assigned territory and perform product repairs and services.
• Install equipment at new or remodeled sites and handle projects and installations independently.
• Maintain supported equipment in the field with minimal phone support; troubleshoot complex problems, including with store personnel over the phone.
• Travel within the assigned territory or nationally to perform installations, relocations, discontinuances, product-level engineering, configuration changes, upgrades, and modifications to retail point-of-sale equipment.
• Communicate work status, potential problems, customer satisfaction, and requests for advice or assistance to customers, management, peers, and team members in a timely manner.
• Build positive relationships with end users, customer project managers, and store management, and deliver complete, quality, timely services that meet commitments and minimize disruption to customer operations.
• Explain and demonstrate Toshiba's service and support delivery methodology to end-user customers.
• Plan, prioritize, and schedule work with assistance to meet or exceed customer satisfaction objectives; arrange travel using approved business tools and respond to schedule changes with minimal notice.
• Work varying shifts, overtime, and weekends as necessary.
• Accurately document installation and service activities using automated systems or established reports, including air travel, service calls, mileage, timecards, and expenses.
• Maintain and manage trunk stock to support customers.
• Use established procedures and instructions for routine work, work individually or as part of a team, and assist less experienced service representatives.
• Perform other related duties as assigned.

Benefits

• Group health coverage, including medical, dental, and vision insurance.
• Employee Assistance Programs.
• Company-provided life insurance.
• Employee discounts.
• Paid holidays, vacation, and sick/personal days.