Sr. Saw Field Service Technician
About The Position
HiFyve is hiring a Senior Saw Service Technician in the metals manufacturing industry in Charlotte, North Carolina. The role supports complex manual and automated band saws through troubleshooting, inspection, installation, service, and operator training. It also includes work-order processing, telephone and field service support, warranty issue resolution, and sharing product quality and service feedback. The technician will install and support CPC (Cosen Predictive Computing) products, assist with sales activities such as trade shows and demonstrations, and use manuals to support parts sales and inventory. Travel may be required one to two times per month for installations or service calls.
Requirements
- High school diploma or GED.
Responsibilities
- Troubleshoot and operate complex manual and automated band saws.
- Process work orders.
- Inspect machines.
- Provide telephone and field service support.
- Resolve warranty issues.
- Report product quality and service feedback.
- Install and support CPC (Cosen Predictive Computing) products.
- Provide sales support, including trade shows, demonstrations, applications, and testing.
- Travel for installations or service calls, approximately one to two times per month.
- Install machines and train operators.
- Use manuals to support parts sales and inventory.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
