Field Service Technician - Seattle, WA

Rivian•Seattle, WA

About The Position

The Field Service Technician is an emerging- to mid-level role for technicians who want to develop their technical skills while delivering an exceptional customer experience. Working under the mentorship of senior technicians and leaders, the technician supports electric vehicle repairs, inspections, and field service operations. The role is based primarily at a local service center, but may also involve mobile service travel, remote work, or supporting plant operations as business needs evolve. Technicians perform or assist with vehicle diagnosis, repairs, installations, and inspections; follow repair procedures and safety requirements; road-test vehicles after repairs; support parts operations; and maintain detailed repair documentation. They interact professionally with customers and other parties, contribute feedback and process improvements, and take part in required training and service initiatives.

Requirements

Be at least 21 years old.
Have a valid driver’s license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
Be available for a standard 40-hour workweek, with potential weekend, holiday, early morning, evening, or overnight shifts based on business needs.
Be flexible to travel to regional locations or production facilities as needed.
Be proficient with laptops and computers in Windows or Mac environments and with work order management systems.
Demonstrate eagerness to learn, organizational skills, time management, and attention to detail.
Be able to sit, stand, walk, bend, kneel, reach, and lift up to 50 pounds.
Have a foundational understanding of basic electricity theory, including high- and low-voltage awareness; basic circuit measurement tools such as a DVOM; and introductory electrical schematic reading.
Have familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
Have a basic understanding of diagnostic workflows and troubleshooting under guidance.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Ability to drive a non-commercial truck and trailer.
Graduation from an accredited automotive repair school or program.
0–3 years of hands-on experience in an automotive shop or technical environment; recent graduates are welcome.
Basic exposure to electric vehicle or hybrid frameworks, or experience in a fast-paced startup environment.

Responsibilities

Perform or assist with vehicle diagnosis, repairs, installations, and inspections at service centers, on mobile routes, or at remote locations.
Learn to identify and explain Rivian products, EV frameworks, tools, and accessories while working with peers and under senior technician mentorship.
Use available technical resources and follow repair procedures efficiently while maintaining quality and safety.
Conduct post-repair road tests to verify repair quality and vehicle operational safety.
Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work order and expense reporting.
Maintain accurate, detailed technical notes and documentation for completed and in-process repairs.
Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities and outreach events.
Identify process improvements, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
Complete required training, keep technical skills current, and maintain high-quality work with minimal supervision as experience increases.