Aftermarket Field Service Technician

Bosch Group•Atlanta, GA

About The Position

The Aftermarket Field Service Technician provides field-based service, maintenance, troubleshooting, and technical support for hydraulic drive systems at customer locations throughout the United States, with occasional international travel. The position supports customer needs and contributes to service, operational, and growth objectives established by management. It supports the SE Region, targeting Alabama, Georgia, Florida, Tennessee, South Carolina, and North Carolina. The technician installs, services, troubleshoots, repairs, tests, and maintains hydraulic drive systems and related equipment. Work includes on-site supervision and technical support; preventive, scheduled, and emergency maintenance; equipment retrofits and upgrades; and startup and commissioning of hydraulic motors, power units, system accessories, hydraulic piping, and control systems. The technician follows customer requirements, factory specifications, and technical standards; prepares service and trip reports; provides product and application guidance; and delivers technical and operational training to customers and internal personnel. Travel of up to 60% is required.

Requirements

High school diploma or equivalent.
At least 2 years of on-site, direct-customer experience and previous travel experience.
At least 2 years of experience as a field service technician in hydraulics, power transmission, or a related field.
Ability to lift and carry a minimum of 50 pounds and safely perform physically strenuous tasks for sustained periods in demanding conditions, including inclement weather.
Experience with Microsoft Office, particularly Excel, Word, PowerPoint, and Teams.
Excellent planning, organizational, analytical, and leadership skills, and strong verbal and written communication skills.
Ability to travel up to 60%.

Nice To Haves

Fluid power or millwright certification.
Experience with offshore or marine hydraulics.
Working knowledge of computers and Microsoft Word and Excel.
Ability to read, comprehend, and analyze hydraulic and electrical schematics.
Experience with or willingness to learn data logging, Hagglunds control parameter setting, and other specific software.
Experience with control systems or programmable logic controls (PLC).
Experience with safe use of hand and power tools.
Forklift and/or crane certification.

Responsibilities

Perform hydraulic drive field service work at customer locations throughout the United States, with occasional international travel.
Install, service, troubleshoot, and repair hydraulic drive systems and related equipment.
Provide on-site supervision and technical support during service activities.
Perform testing, diagnostics, and troubleshooting to identify and resolve system and equipment issues.
Conduct preventive, scheduled, and emergency maintenance as required.
Perform equipment retrofits, upgrades, and modifications based on customer and factory requirements.
Support startup and commissioning of hydraulic motors, hydraulic power units, system accessories, hydraulic piping, and control systems.
Complete field service work in accordance with customer requirements, factory specifications, and established technical standards.
Prepare and submit detailed service/trip reports and required documentation in accordance with established reporting standards.
Provide technical support and product/application guidance to internal and external customers.
Deliver technical and operational training to customers and internal personnel as required.