Aftermarket Service Administrator
About The Position
Dearing's Energy Aftermarket team is seeking an Aftermarket Service Administrator to support its growing service operation. This role helps coordinate service projects, technicians, customers, inventory, and operations, combining administrative duties with increasing warehouse and operational responsibilities. The position is based onsite in Youngstown, Ohio, and may involve occasional travel to nearby facilities within a 3–4 hour radius. The role follows a structured development path. During the first 6–8 months, the employee will focus on administrative work, learning NetSuite, and understanding service operations. With training and experience, responsibilities expand to include inventory management, warehouse processes, parts support, and broader operations. Employees begin at Level 1 and may advance through development levels up to Level 4 Master-Level Expertise.
Requirements
- Strong organization skills and the ability to manage multiple priorities.
- Confidence communicating with customers, technicians, and operations teams.
- Ability to learn new software systems quickly.
- Experience with ERP, CRM, inventory, service, or administrative systems.
- Enjoyment of working in both office and operational environments.
- Dependability, a positive attitude, and willingness to help where needed.
- Ability to work confidently with strong personalities in a fast-paced industrial environment.
- Good driving record.
Nice To Haves
- Experience in service administration, operations coordination, manufacturing administration, inventory control, parts coordination, customer service, logistics support, or warehouse administration.
- Familiarity with NetSuite, SAP, Oracle, Dynamics, or other ERP systems.
- Manufacturing or industrial experience is highly preferred but not required.
Responsibilities
- Track service jobs, work orders, and project progress.
- Manage service cases and customer communications through NetSuite.
- Verify labor hours, materials, billing, and project expenses.
- Order parts and materials to support service operations.
- Receive, organize, and accurately track inventory.
- Coordinate schedules and communicate project updates.
- Work with technicians and operations personnel to resolve issues.
- Support customer relationships and provide excellent service experiences.
- Assume increasing warehouse and inventory responsibilities as training progresses.
- Occasionally travel to nearby facilities within a 3–4 hour radius.
Benefits
- Two weeks of PTO following the introductory period.
- Medical, dental, and vision coverage, if eligible.
- Critical illness, accident, and hospital coverage, if eligible.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
- Voluntary life and AD&D insurance for the employee and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off/leave, including PTO, vacation, or sick leave, if eligible.
- Direct mentorship and training.
- Clear career growth path.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
