Field Service Technician 2 - Texas First Rentals

HOLT Group•Irving, TX

About The Position

The Field Service Technician II provides face-to-face customer service at off-site locations and performs minor troubleshooting, diagnosis, repair, and reconditioning of light and heavy construction equipment. The role works with minimal supervision on minor repairs and troubleshooting, tests and adjusts equipment, and verifies that repairs operate properly. The technician completes job documentation, service reports, parts orders, and customer records, and communicates job progress to supervisors and customers. The technician is expected to work safely, comply with company policies and applicable regulations, maintain company equipment and a service vehicle, complete assigned jobs to flat-rate and re-work standards, and complete required technician and safety training. The role involves travel, potentially including overnight stays, and requires regular, punctual attendance. It may also involve mentoring lower-level technicians. The position has no supervisory responsibilities.

Requirements

More than two years of heavy equipment experience required.
Valid driver's license required.
Ability to obtain a valid Commercial Driver's License (CDL) and maintain an acceptable driving record.
Must own the tools required to perform repairs.
Knowledge of safe work procedures and practices.
Basic knowledge of equipment and tools, including their design, use, repair, and maintenance.
Basic knowledge of hydraulics, transmissions, engines, undercarriage, and electrical systems.
Proficiency with current computer software and related hardware, and basic knowledge of machine electronic systems.
Customer service, basic diagnostic, and troubleshooting skills.
Planning and organizing skills, including prioritizing work, using time efficiently, and planning for additional resources.
Equipment operation and control skills, and the ability to select appropriate tools and equipment for a job.
Clear verbal and written communication skills.
Ability to operate a crane and forklift and obtain required certifications or licenses.
Ability to meet deadlines and work under fast-paced, time-constrained circumstances.
Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair.
Fine motor coordination to make precise finger movements with one or both hands to grasp, manipulate, or assemble very small objects.
Ability to move objects and use abdominal and lower back muscles for support over time without fatigue.
Ability to frequently move materials or equipment weighing up to 80 pounds.
Good manual dexterity, coordination, and stamina; ability to climb ladders and equipment using both hands and feet, and to maneuver safely and work underneath equipment.
Ability to react to visual, auditory, and other signals, including alarms and instructions, and visually inspect work.
Ability to wear common protective or safety equipment and work outdoors around moving mechanical parts, noise, weather extremes, and exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment, including in cramped spaces or high places.
Ability to travel for work, potentially with overnight stays.

Nice To Haves

Three or more years of heavy equipment experience preferred.
High school diploma or equivalent preferred.
MSHA certification preferred.
Air conditioning certification preferred.
Crane/Rigger certifications preferred.

Responsibilities

Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Perform minor off-site repairs and troubleshooting with minimal supervision.
Troubleshoot and diagnose equipment malfunctions and failures.
Remove and install parts and disassemble and assemble basic components.
Test equipment, make adjustments, and verify the proper operation of repairs and adjustments.
Prepare and complete job-related documents, write service reports, order parts, maintain customer records, and access required databases.
Operate equipment and vehicles while holding necessary licenses and certificates.
Maintain service vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation.
Follow contamination-control and HAZMAT rules and regulations.
Keep company equipment, tools, and vehicles clean and in good working order.
Communicate job progress to supervisors and customers as needed.
Complete assigned jobs and tasks to meet flat-rate time and re-work standards.
Work overtime as required by workload and customer needs.
Complete assigned Technician Training Path courses and safety training in a timely and proficient manner.
Maintain a professional appearance and demeanor with internal and external customers; may mentor lower-level technicians.
Maintain regular and punctual attendance.
Perform other duties as assigned.