About The Position

The Shop Service Technician 1 performs basic inspections, diagnoses, and repairs of heavy equipment and related equipment or components by following established procedures and guidelines. This entry-level role works as part of a team to provide mechanical services that meet customer needs and departmental goals. The position generally requires less than two years of experience or relevant job knowledge and skills, and work is performed under immediate supervision using instructions and established guidelines. The technician is expected to demonstrate alignment with the company’s mission and core business values, collaborate with internal and external resources, and participate in ongoing self-development.

Requirements

  • One or more years of work-related skill, knowledge, or experience is preferred.
  • High school diploma or equivalent is preferred.
  • General knowledge of equipment and tools, including their designs, uses, repair, and maintenance.
  • Proficiency with current computer software, related hardware, and machine electronic systems.
  • Ability to control equipment or system operations.
  • Ability to determine the tools and equipment needed for a job.
  • Ability to operate a conventional forklift.
  • Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair.
  • Ability to quickly and repeatedly operate machine or vehicle controls to an exact position.
  • Ability to make precisely coordinated finger movements to grasp, manipulate, or assemble small objects.
  • Ability to read, write, and understand information, and to listen to and understand spoken information.
  • Must have or acquire basic mechanic hand and pneumatic tools in metric and standard sizes.
  • Ability to move objects and use abdominal and lower-back muscles for support over time without fatigue.
  • Ability to frequently move materials or equipment weighing up to 50 pounds.
  • Requires constant movement and use of limbs, good manual dexterity, coordination, and stamina.
  • Ability to climb ladders and equipment using both hands and feet, and to maneuver safely and work underneath equipment.
  • Ability to react to visual, auditory, and other signals, including alarms and instructions, and to visually inspect work.

Nice To Haves

  • One or more years of work-related skill, knowledge, or experience.
  • High school diploma or equivalent.

Responsibilities

  • Perform basic troubleshooting and diagnose equipment malfunctions and failures.
  • Assist in rebuilding, repairing, and maintaining equipment and components.
  • Learn to plan equipment and component repairs.
  • Learn to complete parts orders and identify parts for return.
  • Maintain equipment and work areas in good, clean, and orderly condition.
  • Complete repair-related documents in a timely manner.
  • Work safely and comply with applicable safety policies, company policies, procedures, and standards.
  • Work overtime as required by workload and customer needs.
  • Update job knowledge by participating in educational opportunities, including ProTech Technician Training Paths.
  • Maintain regular and punctual attendance.
  • Perform other duties as assigned.
  • Collaborate with key internal and external resources and participate in ongoing self-development.
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