Field Service Technician 1 - Texas First Rentals

HOLT Group•Tyler, TX

13d•Onsite

About The Position

The Field Service Technician I provides face-to-face customer service at off-site locations and performs minor troubleshooting, diagnosis, repair, and reconditioning of light and heavy industrial rental equipment. The role requires safe work practices, limited supervision, customer communication, accurate service documentation, and completion of assigned work to applicable time and rework standards. The technician is expected to reflect the company’s mission and core business values, collaborate with internal and external resources, and participate in ongoing development and training. Travel is required and may include overnight stays.

Requirements

More than one year of heavy equipment experience is required.
Valid driver’s license is required.
Must be able to obtain a valid Commercial Driver’s License (CDL) and have an acceptable driving record.
Must own the tools required to perform repairs.
Knowledge of safe work procedures and practices.
Basic knowledge of equipment and tools, including their design, uses, repair, and maintenance.
Basic knowledge of hydraulics, transmissions, engines, undercarriage, and electrical systems.
Proficiency with current computer software and related hardware, and basic knowledge of machine electronic systems.
Customer service, basic diagnostic, and troubleshooting skills.
Planning and organizing skills to prioritize work, use time efficiently, and plan for additional resources.
Ability to operate and control equipment or systems and select appropriate tools and equipment for a job.
Ability to communicate clearly and effectively verbally and in writing.
Ability to operate a crane and forklift and obtain required certifications or licenses.
Ability to meet deadlines and work in fast-paced, time-constrained circumstances.
Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair.
Ability to make precisely coordinated finger movements with one or both hands to grasp, manipulate, or assemble very small objects.
Ability to move objects and use abdominal and lower-back muscles to provide support over time without fatigue.
Frequently move materials or equipment weighing up to 80 pounds.
Good manual dexterity, coordination, and stamina; ability to climb ladders and equipment, maneuver safely, and work underneath equipment.
Ability to routinely respond to visual, auditory, and other signals, including alarms and instructions, and visually inspect work.
Ability to wear common protective or safety equipment and work outdoors around moving mechanical parts, noise, weather extremes, chemicals, dust, steam, high-pressure water, and high-speed rotating equipment, including in cramped or elevated spaces.

Nice To Haves

Three or more years of heavy equipment experience preferred.
High school diploma or equivalent preferred.
MSHA certification preferred.
Air conditioning certification preferred.
Crane/Rigger certifications preferred.

Responsibilities

Work safely and comply with applicable safety policies, company procedures, and standards.
Perform minor off-site repairs and troubleshooting with minimal supervision.
Troubleshoot and perform basic diagnoses of equipment malfunctions and failures.
Remove and install parts, and disassemble and assemble basic components.
Test repairs and verify that equipment operates properly.
Prepare job-related documents and service reports, order parts, maintain customer records, and access required databases.
Operate equipment and vehicles with necessary licenses and certificates.
Maintain service vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation.
Follow contamination-control and HAZMAT rules and regulations.
Keep company equipment, tools, and vehicle clean and in good working order.
Communicate job progress to supervisors and customers as needed.
Complete assigned work to meet flat-rate time and rework standards.
Work overtime as required by workload and customer needs.
Complete Technician Training Path courses and safety training in a timely and proficient manner.
Maintain a professional appearance and demeanor with internal and external customers; may mentor lower-level technicians.
Maintain regular and punctual attendance.
Perform other duties as assigned.