Field Service Technician 2 - Texas First Rentals

HOLT Group•Irving, TX

6d•Onsite

About The Position

The Field Service Technician II provides face-to-face customer service at off-site locations and performs minor troubleshooting, diagnosing, repairing, and reconditioning of light and heavy construction equipment. The role is expected to model the company’s mission and core business values, collaborate with internal and external resources, and participate in ongoing self-development. The position involves working safely and following company policies and applicable safety requirements; completing off-site repairs and basic equipment diagnostics; testing repairs; maintaining service records and documentation; operating equipment and vehicles; caring for tools and a service vehicle; and communicating progress to supervisors and customers. The technician completes assigned training and jobs to required time and re-work standards, works overtime as workload and customer needs require, and may mentor lower-level technicians. The role requires travel, potentially including overnight stays. Work is regularly outdoors around moving mechanical parts and may involve loud noise, weather extremes, chemicals, dust, steam, high-pressure water, high-speed rotating equipment, cramped spaces, and high places. Common protective or safety equipment must be worn.

Requirements

More than two years of heavy equipment experience required.
Valid driver’s license required.
Ability to obtain a valid Commercial Driver’s License (CDL) and maintain an acceptable driving record.
Must own the tools required to perform repairs.
Knowledge of safe work procedures and practices.
Basic knowledge of equipment and tools, including their design, use, repair, and maintenance.
Basic knowledge of hydraulics, transmissions, engines, undercarriage, and electrical systems.
Proficiency with current computer software and related hardware, and basic knowledge of machine electronic systems.
Customer service, basic diagnostic, and troubleshooting skills.
Planning and organizing skills to prioritize and plan work, use time efficiently, and plan for additional resources.
Equipment or systems operation and control skills, and the ability to select appropriate tools and equipment for a job.
Ability to communicate clearly and effectively verbally and in writing.
Ability to operate a crane and forklift and obtain required certifications or licenses.
Ability to meet deadlines and work in fast-paced, time-constrained circumstances.
Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair.
Ability to make precisely coordinated finger movements with one or both hands to grasp, manipulate, or assemble very small objects.
Ability to move objects and use abdominal and lower-back muscles for support over time without fatigue.
Ability to frequently move materials or equipment weighing up to 80 pounds.
Ability to maintain movement and use of limbs, with the manual dexterity, coordination, and stamina required for the position.
Ability to climb ladders and equipment using both hands and feet, maneuver safely, and work underneath equipment.
Ability to respond to visual, auditory, and other signals, including alarms and instructions, and visually inspect work.

Nice To Haves

Three or more years of heavy equipment experience preferred.
High school diploma or equivalent preferred.
MSHA certification preferred.
Air conditioning certification preferred.
Crane/Rigger certifications preferred.

Responsibilities

Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Perform minor off-site repairs with minimal supervision and troubleshoot and diagnose equipment malfunctions and failures.
Remove and install parts, and disassemble and assemble basic components.
Test repairs, make adjustments, and verify that equipment operates properly.
Complete job-related documents and service reports, order parts, maintain clear customer records, and access required databases.
Operate equipment and vehicles with the necessary licenses and certificates.
Maintain service vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation.
Follow contamination-control and HAZMAT rules and regulations.
Keep company equipment, tools, and vehicles clean and in good working order.
Communicate job progress to supervisors and customers as needed.
Complete assigned jobs and tasks within flat-rate time and re-work standards.
Work overtime as required by workload and customer needs.
Complete assigned Technician Training Path courses and safety training in a timely and proficient manner.
Maintain professionalism with internal and external customers and may mentor lower-level technicians.
Maintain regular and punctual attendance.
Perform other duties as assigned.