Associate Field Services Technology Technician
About The Position
Based in Chicago, Illinois, this role is part of Hilton’s Americas Field Services Central Region team and reports to the Manager Technology Field Services. The Associate Field Services Technology Technician provides IT and telecommunications support to team members at Embassy Suites, DoubleTree, Drake, and other Central Region hotels. The role supports hotel technology systems and projects, including new hotel openings, system upgrades, and hardware refreshes. The technician installs, diagnoses, repairs, maintains, and upgrades hardware; troubleshoots issues promptly and accurately; and collaborates with Field Services and Field IT colleagues. Projects may include high-speed internet networks, parking systems, point-of-sale systems, door-lock systems, hardware refreshes, and other hotel technology initiatives. The role may involve travel up to 20% and requires flexibility to work early mornings, evenings, and weekends according to business needs.
Requirements
- Professional work experience in technology or a related field.
- Experience in IT field support, desktop support, or an onsite technical support environment.
- IT field experience in telecommunications or technology within hospitality, retail, or a related industry.
- Willingness to work flexible hours, including early mornings, evenings, and weekends, based on business needs.
- Ability to travel potentially 20% of the time.
Nice To Haves
- Bachelor’s degree; or an associate degree plus six or more years of technology-related experience; or a high school diploma/GED plus ten or more years of technology-related experience.
- Three or more years of work experience in technology or a related field.
- Two or more years of experience in hospitality, operations, and/or IT support roles.
- Cisco or Microsoft certifications.
- Experience with hospitality-related applications and systems such as PMS, POS, key systems, PBX, and voicemail.
Responsibilities
- Provide IT and telecommunications support to Embassy Suites, DoubleTree, Drake, and Central Region hotel team members.
- Install, diagnose, repair, maintain, and upgrade hardware to support efficient performance.
- Troubleshoot technical problem areas promptly and accurately.
- Support projects involving new hotel openings and the technology systems required for them.
- Help guide and take ownership of assigned portions of hotel technology projects, including high-speed internet networks, parking systems, point-of-sale systems, hardware refreshes, and door-lock systems.
- Communicate and collaborate closely with Field Services team members and the Central Region Field IT team.
- Attend scheduled Central Region and Field Services team meetings.
Benefits
- Discounted travel through the Go Hilton program, including 110 nights with room rates as low as $40 per night.
- Employee stock purchase program allowing eligible team members to buy Hilton shares at a 15% discount.
- Paid parental leave for eligible team members, including partners and adoptive parents.
- Caregiving concierge services.
- Crisis Concierge support.
- Free counseling and support through the Employee Assistance Program for eligible team members.
- Paid time off.
- Health plans and other health and welfare benefits, including dental and vision coverage.
- Retirement plans.
- Eligibility to participate in the Hilton Annual Incentive (Bonus) Plan, subject to plan terms and conditions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
