Construction Technology Field Technician

Empire Southwest•Reno, NV

13d•$22 - $30•Onsite

About The Position

Install, troubleshoot, and repair telematics devices and components, and perform hardware and software updates. The technician communicates with internal and external clients about scheduled installations, repairs, and updates, travels to client sites—including construction, mining, and landfill locations—and prepares timely service reports. The position also involves maintaining company vehicles and equipment, following safety policies and company procedures, and traveling out of town for multiple days and working evenings or weekends as needed. Additional duties include performing complex installations across two or more product lines, assisting with technician training and grade-control installations, using company systems to research and track work, performing preventative maintenance, scheduling work when the service planner is absent, building client relationships, completing product-specific training, and communicating with managers and peers about instructions and technical issues. This field-based role requires intermediate troubleshooting of electronic components, electrical wiring, and related mechanical systems. Work is conducted in environments that may include electrical hazards, moving machinery, heights, extreme temperatures, outdoor weather, and loud noise. Safety equipment, including eye protection and hearing protectors, is required when operating machinery and tools. The position is designated safety-sensitive.

Requirements

At least six months of related experience in a similar role and environment.
At least 2–3 years of experience with common automotive systems and equipment.
Proof of a high school diploma or GED.
Valid, current driver's license.
Ability to speak, read, write, and comprehend English.
Ability to successfully complete a skills assessment.
Ability to achieve MSHA certification.
Excellent client service skills and adequate communication skills to schedule and explain repairs, maintenance, and updates to clients.
Ability to keep safety a priority and meet company attendance standards.
Strong computer and phone skills, including email and text, Microsoft Office applications, and internet search.
Ability to use a laptop to access work-order systems and email, order parts, perform software updates, locate installation and repair data, and complete registry editing.
Ability to read and interpret electrical system diagrams.
Ability to troubleshoot electrical wiring on heavy equipment.
Knowledge of analog and digital sensors and their application in augmenting GPS data.
Knowledge of multimeters and testing voltage, current, and continuity.
Knowledge of GPS and telematics device functionality and applications.
Intermediate mechanical skills, knowledge of fabrication practices, and ability to use hand and portable power tools.
Ability to work collaboratively and independently, make decisions, and travel to remote locations, stay overnight, and work weekends and after hours.
Ability to own and maintain required personal tools.

Nice To Haves

At least five years of heavy equipment technician experience, preferably in a dealership environment.
Caterpillar work experience.

Responsibilities

Install, troubleshoot, and repair telematics devices and perform hardware and software updates.
Troubleshoot electronic components, electrical wiring, and related mechanical systems.
Travel to client locations, including construction, mining, and landfill sites.
Prepare detailed service reports and submit them to the billing department promptly.
Maintain company vehicles and equipment in optimal condition and uphold a professional company image.
Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Perform complex installations for two or more product lines.
Assist with training new technicians and assist Technicians I and III with grade-control installations as needed.
Use company business systems to research, place orders, and track job-related activities.
Follow standard operating procedures and perform preventative maintenance duties as needed.
Schedule work for maximum efficiency when the service planner is absent.
Develop client relationships that build trust in the company brand.
Complete product-specific training as instructed.
Maintain communication with managers, peers, and other appropriate individuals to clarify instructions, resolve technical issues, and discuss job scope and progress.
Promote corporate values and work collaboratively with the team.