Mining Technology Field Technician

Empire Cat•Mesa, AZ

19h

About The Position

Install, configure, troubleshoot, repair, and support Caterpillar MineStar™ technology systems—including Fleet, Terrain, and Command—on Caterpillar and other Empire-supported mining machines in field and shop environments. Commission, calibrate, and validate onboard technology hardware, sensors, networks, and software to ensure proper system performance, machine integration, and operational readiness. Diagnose and resolve malfunctions and failures involving GNSS, onboard computers, displays, radios, wiring harnesses, and autonomous control components. Prepare machines and technology systems for deployment, commissioning, and delivery to customer sites. The role works safely in active mining and construction environments, including adverse weather when required. It may involve out-of-town assignments with extended overnight stays, overtime, and travel to remote locations. The technician communicates machine and system conditions, problems, corrective actions, and recommendations to associates, clients, and management.

Requirements

High school diploma or GED.
Current driver’s license.
At least 6 months of related experience.
Completion of the TRAIN test evaluation.
Ability to speak, read, comprehend, and write in English.
Required DOT licensing, medical card, and endorsements as vehicle size dictates.
Ability to obtain and maintain a CDL if required by state or federal law.
Technical competence and knowledge of CAT machine components and systems.
Knowledge and ability to operate and understand diagnostic equipment, including computerized instrumentation.
Ability to communicate equipment conditions, problems, recommendations, and repair processes to associates, clients, and management.
Ability to work cooperatively and communicate effectively.
Attendance that meets company standards and requirements.
Appropriate conduct and grooming in accordance with company policy.
Ability to meet the physical demands of the role, including lifting or moving up to 50 pounds.
Ability to work safely in active mining and construction environments and adverse weather conditions as required.
Ability to accept out-of-town assignments involving extended overnight stays.

Responsibilities

Install, configure, troubleshoot, repair, and support Caterpillar MineStar™ Fleet, Terrain, and Command systems on supported mining machines.
Commission, calibrate, and validate onboard technology hardware, sensors, networks, and software.
Diagnose and resolve problems involving GNSS, onboard computers, displays, radios, wiring harnesses, and autonomous control components.
Prepare machines and technology systems for deployment, commissioning, and customer delivery.
Troubleshoot and diagnose equipment malfunctions and failures.
Repair, recondition, and maintain equipment and components.
Maintain good client relations and support corporate marketing objectives.
Prepare service reports and plan and control repair-job costs.
Keep company equipment clean and orderly, and work safely while adhering to applicable safety policies.
Comply with company policies, procedures, and standards.
Own and maintain required personal tools.
Learn and use Empire, Caterpillar, and allied-product procedures and systems.
Maintain a current MSHA card if the work area requires it.
Provide on-the-job training to technicians and helpers as assigned.
Make warranty recommendations and clarify job instructions, scope, or progress with appropriate individuals.
Work overtime and travel to remote locations as needed.
Perform other related duties as assigned and promote corporate values.