Field Manager Jobs

About The Position

Requirements

• At least 5 years of experience leading successful delivery of field service platform architecture and delivery projects.
• At least 5 years of experience delivering projects integrating one or more of the following: field service platform suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, or ServiceMax; service delivery enablement for field workers or third-party management; distributed service support networks; or AI-powered service operations.
• At least 2 years of experience in a consulting environment, with a demonstrated record of continuing responsibility, creativity, and innovation on complex global-scale programs, such as multi-country, multi-language, or multi-brand programs.
• Bachelor’s degree.
• Primary residency within 90 minutes of an approved Accenture office.
• Travel as required for client support.

Nice To Haves

• Experience with Service Delivery Operations, including service centers, call centers, or field service operations.
• At least 5 years of experience with both Waterfall and Agile SDLC, implementing large, complex websites, commerce applications, or marketing automation platforms.
• Experience with service-channel experience design, implementation, and execution.
• Experience defining, designing, and implementing development architecture leveraging CI/CD principles.
• Strong knowledge of project management methodology, including developing detailed work plans and specifications, identifying and resolving issues, managing risk, and running team meetings.
• Exceptionally strong leadership and communication skills to manage client accounts and multidisciplinary teams effectively.
• Experience working with clients in the CMT (Communications, Media, Technology) space.

Responsibilities

• Lead end-to-end delivery of complex, global, large-scale service solutions across customer channels and service-center back-office solutions.
• Build strong working relationships with senior management and identify follow-on project opportunities.
• Plan and estimate delivery work using an Agile approach, including milestones, onshore and offshore resourcing, scope, budget, risks, and mitigation plans.
• Manage onshore and offshore project teams throughout the project lifecycle.
• Manage project ideation, gather high-level business requirements, and define detailed requirements and processes as epics and stories.
• Manage experience-led teams developing strategic vision and creative UI/UX design.
• Contribute to development of platform migration and global rollout strategy and execution.
• Work with client stakeholders on business justification, funding, scope, and timeline.
• Contribute to the development of solution and program approaches, methodologies, techniques, business development tools, and organizational resources.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Long-term disability coverage
• 401(k) plan
• Bonus opportunities
• Paid holidays
• Paid time off