Customer Facing Field Project Manager
About The Position
Agilent’s Customer Facing Field Project Manager leads or supports the end-to-end delivery of large, integrated laboratory service projects. This hands-on, field-based position involves working at customer laboratory sites across New England, the mid-Atlantic States, and North America. The role coordinates internal teams, external partners, vendors, and customers to deliver projects safely, efficiently, and to high quality standards. The position contributes throughout the project lifecycle, from solution development through execution and closeout. It involves active on-site execution, real-time coordination and issue resolution, and adapting to changing priorities in fast-paced operational environments. The manager delivers CrossLab solutions, including laboratory relocations, consulting, and 3D lab design, while leading meetings, maintaining project documentation, and building strong relationships with customers, internal teams, and third-party vendors. The role is based in Boston, Massachusetts, and offers the option to work remotely, with extensive travel—often 50% or more—and sustained on-site presence during critical project phases. It has a full-time weekly schedule and a day shift. The full-time-equivalent pay range is $124,976 to $195,275 per year, with eligibility for bonus, stock, and benefits. In the US, the position is eligible for a choice of company car or reimbursement for personal vehicle usage.
Requirements
- Bachelor’s degree in a scientific or related field, or equivalent experience.
- At least 5 years of relevant professional experience, including at least 2 years in customer-facing field project management.
- Experience applying project management methodologies.
- Strong written and verbal communication skills.
- Experience working directly with external customers.
- Experience with data tools or reporting systems.
- Experience managing equipment manufacturers and third-party service providers.
- Experience in busy laboratory environments, instrument service, or equipment maintenance.
- Ability and willingness to travel extensively, often 50% or more, and spend sustained time on-site during critical project phases.
- Strong project management foundation, attention to detail, adaptability, and ability to manage multiple priorities in fast-paced environments.
Nice To Haves
- PMP certification.
- Familiarity with GMP and/or GLP environments and requirements.
- Pharmaceutical or life sciences industry experience.
- Experience managing budgets, including quotes, purchase orders, and invoicing.
- Lean Six Sigma training or certification.
- Proficiency in MS Office and tools such as Smartsheet, SAP, or Maximo (CMMS).
Responsibilities
- Lead on-site project execution, including vendor coordination and equipment-related activities.
- Monitor project progress, resolve issues in real time, and maintain momentum across multiple workstreams.
- Support solution design, scope development, and proposal activities.
- Develop and maintain project plans covering scope, schedule, budget, and resources.
- Coordinate with customers and stakeholders to align expectations and execution.
- Deliver CrossLab solutions, including laboratory relocations, consulting, and 3D lab design.
- Lead meetings, drive progress, maintain documentation, and build strong relationships across customers, internal teams, and third-party vendors.
- Support project delivery from early solution development through execution and closeout.
Benefits
- Eligibility for bonus, stock, and benefits.
- Choice of company car or reimbursement for personal vehicle usage in the US.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
