Project Manager (Customer Facing) - Remote
About The Position
This role is responsible for planning, directing, and coordinating project activities and resources for assigned Public Safety product projects. Projects may involve implementing a combination of software, hardware, and services. The Project Manager is accountable for completing projects on time and coordinating interactions among internal departments, clients, and vendors. The position works with minimal supervision and latitude for independent judgment. Its work directly affects project-team productivity and effectiveness, as well as customer satisfaction. The Project Manager serves as the primary client contact throughout software implementation projects.
Responsibilities
- Initiates, plans, executes, controls, and closes projects.
- Assembles project teams, assigns responsibilities, identifies needed resources, and develops schedules to ensure timely completion.
- Coordinates and leads internal and customer-facing project status calls.
- Uses subject-matter knowledge of implementation processes and contractual language.
- Manages project issues and risks, escalating to management as needed.
- Leads technical discussions between product and operations teams about process improvements for specific modules.
- Drives and refines processes.
- Leads large-group meetings about processes and products.
- Communicates effectively with a customer-service focus.
- Performs other duties as assigned.
Benefits
- Tuition reimbursement
- Parental leave
- Paid volunteer hours
- Unlimited PTO
- Flexible work environment
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
