About The Position

The Field Operations Manager supports Neal Land & Neighborhoods by overseeing field services across assigned Districts. The role responds to District staff, inspects amenities and infrastructure, coordinates maintenance with vendors, manages vendor contracts and performance, and monitors field-services budgets and invoices. The manager also supports District meeting materials, operating budgets, records, reports, and the Developer, Administrative, and Accounting teams. Availability for after-hours District Field Services emergencies is required. The role involves office work and outdoor inspections in varying weather conditions, including travel between District sites.

Requirements

  • Bachelor’s degree or an equivalent combination of education and relevant experience.
  • At least 3 years of experience in field operations, property management, construction, facilities management, district management, or a related field.
  • Experience managing vendors, service contracts, and RFP processes.
  • Proficiency in Microsoft Office, including Excel, Word, and Outlook.
  • Valid driver’s license and reliable transportation for travel between District sites.
  • Ability to perform outdoor inspections and respond to after-hours emergencies as needed.
  • Ability to lift, carry, push, and pull 20, 60, and 100 pounds regularly.
  • Ability to move safely over uneven terrain and perform repetitive bending, squatting, sitting, standing, walking, stooping, grasping, writing, typing, climbing stairs, and frequent lifting.
  • Ability to work in various outdoor weather conditions.

Responsibilities

  • Respond to District staff regarding issues by the next business day and communicate planned actions.
  • Inspect District-owned and operated amenity areas for maintenance needs in accordance with District contracts.
  • Establish regular maintenance inspection programs with vendors.
  • Inspect District landscapes, common areas, stormwater systems, lighting, signage, and other infrastructure, and follow up with vendors as needed.
  • Generate work orders and service requests and follow up with vendors.
  • Assist with Field Services content for monthly District meeting packets and follow-up action items.
  • Oversee vendor contracts and vendor performance within assigned Districts, including contract responsibilities and renewal or termination dates.
  • Initiate requests for proposals (RFPs).
  • Build and maintain positive professional relationships with Developers, District staff, and vendors.
  • Review District budgets monthly as they relate to field services, manage expenditures within budget, and alert stakeholders to actual or anticipated variances.
  • Prepare and review weekly work order and maintenance log reports.
  • Assist with preparation of the District’s annual operating budget for Field Operations items.
  • Review and approve District vendor invoices before submitting them for payment.
  • Maintain District and vendor files and reports using various computer programs.
  • Be available for after-hours District Field Services emergency calls.
  • Provide support to the Developer, Administrative, and Accounting teams as requested.
  • Perform additional appropriate duties assigned by designated District staff or the Developer.
  • Support the organization’s mission and vision by demonstrating excellence and competence, collaboration and innovation, respect, commitment to the community, accountability, and ownership.

Benefits

  • Medical, dental, vision, and prescription drug coverage
  • Excellent compensation package
  • Employer-paid life insurance
  • Supplemental insurance
  • Long- and short-term disability insurance
  • 401(k) with company matching contributions
  • PTO and paid holidays
  • Employer-paid ID theft protection
  • Employee home purchase discount program
  • Tuition reimbursement program
  • Employee wellness program
  • Employee Assistance Program (EAP)
  • Pet insurance
  • Employee service awards
  • Vendor discount program
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