Engineer Jobs

About The Position

Requirements

• Strong technical background in DevOps, SRE, infrastructure, cloud-native platforms, Kubernetes, or platform engineering.
• Proven experience leading complex technical migrations, rollout initiatives, or platform transitions for customer environments.
• Experience working at a start-up, with a self-starter mentality and ability to work independently.
• Experience working directly with customers in a Solutions Architect, Solutions Engineer, Technical Account Manager, DevOps, or similar technical customer-facing role.
• Deep understanding of Kubernetes, containerization, modern cloud-native architectures, and production-grade service infrastructure.
• Strong problem-solving and analytical skills, with a creative and practical approach to migration and adoption challenges.
• Excellent communication and interpersonal skills, including the ability to build trust and work effectively with internal teams and external customer stakeholders.
• Strong project management skills and ability to take ownership, coordinate cross-functional stakeholders, and drive complex deployments to completion.
• High emotional intelligence and ability to navigate complex customer environments and organizational change management.
• Hands-on mindset and willingness to troubleshoot complex architectures and drive execution.

Nice To Haves

• Familiarity with or strong interest in AI/internal agent creation, execution environments, and operational monitoring frameworks.

Responsibilities

• Own the end-to-end rollout and customer migration from the older Kubernetes management system to the new agent-centric platform.
• Guide customers in building, managing, monitoring, and operating custom-built agents on production-grade infrastructure.
• Take accountability for migration completion, overall platform adoption, and customer success deploying and operating production-grade internal agents.
• Understand customer organizations, technical environments, workflows, and challenges, and advise on building and running custom agents in the new environment.
• Lead hands-on technical onboarding and implementations, supporting customers from initial adoption through sustainable, production-grade usage.
• Map customer organizations, identify new internal agent use cases, and expand platform usage across teams and business units.
• Represent the customer voice internally by translating technical feedback, deployment bottlenecks, and feature requests into actionable product updates.
• Partner with Product, Engineering, Sales, and Customer Success to maintain alignment and a unified rollout strategy.
• Apply technical understanding, project management, and execution skills to solve complex customer challenges.