Product Engineer

Komodor • Raleigh-Durham, NC

9h • Remote

About The Position

Komodor is an Agentic Operations Platform for mission-critical production environments. The company helps enterprises build custom agents under shared governance and context, and orchestrate them in end-to-end workflows for AI SRE, AI Software Operations, and Cost Optimization.

The Product Engineer will join the Product organization as a bridge between customers and the product. The role leads a strategic initiative to migrate customers from Komodor’s Kubernetes management platform to a next-generation platform for building, managing, monitoring, and operating custom internal agents on production-grade services. The Product Engineer owns the flagship rollout, customer onboarding, platform adoption, and customer success in creating and managing production-grade agents.

The role also partners with a portfolio of customers to help them get value from Komodor, bring customer feedback to Product, identify recurring needs, and work with Product and Engineering to improve the platform. It combines technical expertise in cloud-native platforms with project management, customer-facing work, and cross-functional execution. This is a remote role based in the East US (EST).

Requirements

• Strong technical background in DevOps, SRE, infrastructure, cloud-native platforms, Kubernetes, or platform engineering.
• Proven experience leading complex technical migrations, rollout initiatives, or platform transitions for customer environments.
• Experience working at a start-up, with a self-starter mentality and ability to work independently.
• Experience working directly with customers in a Solutions Architect, Solutions Engineer, Technical Account Manager, DevOps, or similar technical customer-facing role.
• Deep understanding of Kubernetes, containerization, modern cloud-native architectures, and production-grade service infrastructure.
• Strong problem-solving and analytical skills, with a creative and practical approach to migration and adoption challenges.
• Excellent communication and interpersonal skills, including the ability to build trust and work effectively with internal teams and external customer stakeholders.
• Strong project management skills and ability to take ownership, coordinate cross-functional stakeholders, and drive complex deployments to completion.
• High emotional intelligence and ability to navigate complex customer environments and organizational change management.
• Hands-on mindset and willingness to troubleshoot complex architectures and drive execution.

Nice To Haves

• Familiarity with or strong interest in AI/internal agent creation, execution environments, and operational monitoring frameworks.

Responsibilities

• Own the end-to-end rollout and customer migration from the older Kubernetes management system to the new agent-centric platform.
• Guide customers in building, managing, monitoring, and operating custom-built agents on production-grade infrastructure.
• Take accountability for migration completion, overall platform adoption, and customer success deploying and operating production-grade internal agents.
• Understand customer organizations, technical environments, workflows, and challenges, and advise on building and running custom agents in the new environment.
• Lead hands-on technical onboarding and implementations, supporting customers from initial adoption through sustainable, production-grade usage.
• Map customer organizations, identify new internal agent use cases, and expand platform usage across teams and business units.
• Represent the customer voice internally by translating technical feedback, deployment bottlenecks, and feature requests into actionable product updates.
• Partner with Product, Engineering, Sales, and Customer Success to maintain alignment and a unified rollout strategy.
• Apply technical understanding, project management, and execution skills to solve complex customer challenges.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed