Engineer Jobs

About The Position

Requirements

• Demonstrated fluency with AI-assisted coding tools such as Claude, Cursor, Replit, or similar, producing working, maintainable code and examples the candidate can explain.
• Hands-on experience building integrations using REST APIs, webhooks, and structured data such as JSON and XML, including common authentication methods.
• Scripting and development capability in a language such as Python, PowerShell, or JavaScript, with working use of Git for source control.
• Experience administering Jira Service Management or a comparable ITSM platform, including workflows, request types, and automations.
• Working knowledge of RMM, network monitoring, and backup tooling, and experience tuning alerts to reduce noise.
• Solid understanding of ITIL and change management, with the ability to work within a structured framework.
• Strong troubleshooting skills across platforms, integrations, and automation, and clear customer-facing communication skills.
• At least 5 years in an MSP or enterprise IT environment focused on tooling, automation, or systems integration, building and owning integrations rather than only using tools.
• Bachelor's degree in information technology or a related field, or equivalent hands-on experience.

Nice To Haves

• Direct experience with NinjaOne, Auvik, Bocada Cloud, or Jira Service Management.
• Experience leading tool evaluations and vendor selection, including proof-of-concept work and business justification.
• Familiarity with workflow-automation or iPaaS platforms.
• Experience as the first or only person responsible for a whole tooling stack.

Responsibilities

• Design, build, and maintain platform integrations using APIs, webhooks, and email, writing connecting code, skills, and apps with AI-assisted development tools.
• Own Jira Service Management configuration, including screens, workflows, custom ticket and request types, automations, and queues.
• Identify noise across the alerting cycle and tune the stack so only actionable alerts reach the team.
• Serve as the senior escalation point for tooling failures, including broken integrations, misbehaving automation, authored scripts, and false-positive alerts.
• Set and enforce standards for how core tooling integrates and alerts, working with each platform's administrator on changes inside their tool.
• Identify tooling-stack gaps and lead build-or-buy decisions, including business justification, evaluation, and end-to-end rollout of new tools.
• Ensure every customer's tooling is fully rolled out and tuned to their environment, including customer-agreed OS patching and observability alerting policies.
• Explain tooling to customers in plain terms, including what it does, how it installs, and its impact on their environment.
• Produce service level objective, utilization, and operational reporting for delivery leadership from tooling data.
• Execute work within an ITIL-aligned change management framework and document integrations, automations, and configuration for auditability and continuity.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan with company match, subject to an annual dollar cap
• Flexible time off plan
• 15 paid holidays
• Sick leave, with amount varying by state requirements and at least the applicable state minimum
• Short-term disability
• Long-term disability
• Life insurance
• Paid parental leave