Support Engineer (Junior Systems Administrator - Contract, Part Time)

Procure Analytics • Atlanta, GA

7h

About The Position

Procure Analytics is hiring a Support Engineer (Junior Systems Administrator) to provide first-line support for incoming IT requests and administer and maintain software, hardware, and server systems for its Atlanta team and overseas remote office. The role spans end-user applications through compute and storage in the datacenter and includes testing, troubleshooting, diagnosing, and resolving problems. The position may also influence how applications are architected and implemented across the company.

This is a part-time role of approximately 24 hours per week: 14 hours of end-user IT support, 6 hours of proactive systems maintenance and security support, and 4 hours of technical training and collaboration on team IT projects. It is an initial six-month contract, with potential extension based on business needs and mutual interest. The successful candidate will support internal users, manage multiple support issues and projects, and prioritize across a wide range of technologies.

Requirements

• Must be local to the Atlanta area.
• Ability to learn quickly and willingness to take on more complex tasks.
• Strong customer and people skills across email, Microsoft Teams, phone, and in-person interactions.
• Excellent verbal and written communication skills.
• Clear, concise documentation habits.
• Detail-oriented, with strong follow-up and follow-through.

Nice To Haves

• At least 2 years of computer support and software troubleshooting experience.
• Experience with Microsoft 365 and Azure.
• Foundational security knowledge, such as CompTIA Security+ or equivalent hands-on experience.
• Familiarity with AI tools and their security and privacy considerations.

Responsibilities

• Provide end-user software and hardware support.
• Deploy, maintain, and repair workstations.
• Administer Microsoft 365, Azure, and on-premises Active Directory.
• Monitor backups across technology platforms.
• Support IT projects and manage related tasks.
• Assist with endpoint protection, patch compliance, MFA enrollment, conditional access, access reviews, least-privilege changes, onboarding and offboarding account controls, phishing triage, and security awareness.
• Help roll out approved AI tools, support users on data-handling standards, identify unapproved AI tool usage, support access controls for AI features in Microsoft 365 and Azure, and escalate AI-related risks.
• Collaborate with business units across the organization to deliver solutions that meet their needs.
• Manage and prioritize multiple support issues and projects across a range of technologies.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed