Junior Systems Administrator

Charles IT • Chesapeake, VA

3d

About The Position

Charles IT is seeking a Junior Systems Administrator to join its growing team. The role handles first-level tickets escalated to the team and helps ensure that the IT infrastructure runs smoothly while building a foundation for more advanced responsibilities. The position provides technical support across hardware, software, operating systems, user accounts, networking, and end-user devices, while maintaining clear communication and accurate documentation. The role may require travel to client sites as needed.

Requirements

• Associate or bachelor's degree in computer science, information technology, or a related field.
• At least 2 years of experience working in an MSP, internal IT environment, or similar technical support setting.
• Strong communication skills.
• Ability to manage multiple tasks and collaborate effectively in a fast-paced, client-focused team.
• Ability to travel to client sites as needed.
• Enthusiasm for taking on challenges in a growing company with a diverse client base.
• Self-driven and able to work independently with minimal supervision.
• Excellent organizational skills and strong attention to detail.

Nice To Haves

• Preferred certifications: CompTIA A+, CompTIA Network+, Server+, CySA+, MS-900, AZ-900, or ISC2 Certified in Cybersecurity.

Responsibilities

• Diagnose and resolve hardware, software, and network issues.
• Support Windows, Linux, and macOS operating systems.
• Manage user accounts using tools such as Active Directory.
• Assist with software installation, configuration, and troubleshooting.
• Provide basic networking support, including IP configuration, DNS, and VPN.
• Configure, install, and support desktops, laptops, printers, and peripherals.
• Coordinate with third-party vendors and IT teams on repairs, updates, and troubleshooting.
• Provide timely, professional support to end users.
• Communicate clearly and explain technical issues to non-technical users.
• Maintain accurate documentation and time entries.
• Build strong relationships with clients and ensure high satisfaction.
• Handle user concerns calmly and professionally, including de-escalation.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid holidays
• PTO
• 401(k)
• Bonuses
• Free dry cleaning
• Fully stocked break room
• Friday team lunches
• Paid training
• Quarterly team-building outings
• Professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree