Junior Systems Administrator

Charles IT • Middletown, CT

3d

About The Position

Charles IT is seeking a Junior Systems Administrator to join its growing team. The role handles first-level tickets escalated to the team and helps ensure the IT infrastructure runs smoothly while building a foundation for more advanced responsibilities. The position provides technical support to clients and end users across hardware, software, operating systems, accounts, and basic networking. It also involves clear communication, accurate documentation, client relationship building, and collaboration with vendors and IT teams.

Requirements

• Associate or bachelor's degree in computer science, information technology, or a related field.
• At least 2 years of experience working in an MSP, internal IT environment, or similar technical support setting.
• Strong communication skills.
• Ability to manage multiple tasks and collaborate effectively in a fast-paced, client-focused team.
• Ability to travel to client sites as needed.
• Self-driven and able to work independently with minimal supervision.
• Excellent organizational skills and strong attention to detail.

Nice To Haves

• CompTIA A+, CompTIA Network+, Server+, CySA+, MS-900, AZ-900, or ISC2 Certified in Cybersecurity certification.
• Enthusiasm for taking on challenges in a growing company with a diverse client base.

Responsibilities

• Diagnose and resolve hardware, software, and network issues.
• Support Windows, Linux, and macOS operating systems.
• Manage user accounts using tools such as Active Directory.
• Assist with software installation, configuration, and troubleshooting.
• Provide basic networking support, including IP configuration, DNS, and VPN.
• Configure, install, and support desktops, laptops, printers, and peripherals.
• Coordinate with third-party vendors and IT teams for repairs, updates, and troubleshooting.
• Provide timely, professional support to end users.
• Communicate clearly and explain technical issues to non-technical users.
• Maintain accurate documentation and time entries.
• Build strong client relationships and ensure high satisfaction.
• Handle user concerns calmly and professionally, including de-escalation.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, life, and disability benefits.
• Paid holidays and PTO.
• 401(k).
• Bonuses.
• Free dry cleaning.
• Fully stocked break room.
• Friday team lunches.
• Paid training.
• Quarterly team-building outings.
• Professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree