Doorman Jobs

About The Position

Requirements

• No prior experience required
• High school diploma or equivalent
• Clean Drivers Abstract and Hawaii Driver’s License
• Ability to grasp, lift and/or carry otherwise move packages, boxes, and luggage up to 50+ pounds.
• Sufficient manual dexterity in one hand to be able to load and unload luggage.
• Ability to effectively deal with internal and external customers, some of whom require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information.
• Ability to read and write the English language to ascertain information from luggage tags and claim checks, to write numbers and names on claim checks and room lists.
• Ability to stand, walk and or/sit and continuously perform essential job functions.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Perform task requiring bending, stooping, kneeling, and walking.
• Considerable knowledge and ability to communicate clear directions to nearby local attractions and hotel facilities and service.
• Considerable knowledge of city and surrounding areas.

Nice To Haves

• Prior guest service or other hospitality experience preferred
• Prior valet experience preferred

Responsibilities

• Assist hotel customers with parking requests, issuing claim tickets and explaining parking rates and options.
• Immediately taking/retrieving the vehicle to/from the parking garage.
• Carefully operating customers’ vehicles ensuring no damage is caused to the vehicle.
• Operating vehicles without changing any existing settings within the vehicle such as the radio station.
• Maintain driveway traffic flow to allow main hotel entrance accessibility and ensuring ample space for passenger and luggage loading and unloading.
• Greet guests immediately with a friendly and sincere welcome.
• Assist Doorman in opening car doors for arriving and departing customers.
• Respond immediately to customer inquiries regarding hotel features, services, and assistance.
• Provide clear and understandable information regarding parking rates and options and directions to hotel facilities and nearby attractions.
• Assist Bellman with guest’s luggage.
• Lifting guest’s items from their vehicle and placing on baggage carts.
• Answer the entrance telephone and provide clear, accurate information to guests and employees
• Maintain an alert and attentive demeanor at all times in addition to remaining calm during periods of heavy business volumes
• Clearly communicate guest parking procedures and applicable costs to arriving guests
• Other duties as assigned by the supervisor such as assisting as Bellhelp

Benefits

• Equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.