Bellman/Doorman - Part Time (Day Shift)

Oaklawn•Hot Springs, AR

18d

About The Position

Oaklawn is seeking a Bellman/Doorman to provide a friendly, professional welcome and guest service at the Hotel/Casino. The role assists guests with baggage upon arrival and departure, room drops, luggage holds, and transportation requests. The Bellman/Doorman explains room accommodations and equipment, responds promptly and courteously to guest requests and inquiries, and shares information about hotel services, facilities, events, outlets, local attractions, and area establishments. The position also helps maintain clean bell carts, lobby areas, and entrances, follows Oaklawn policies and procedures, and supports other team members and departments. Applicants must be at least 18 years old and able to qualify for required licenses and permits. Employment is contingent on completion of a pre-employment drug screen and background check.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
Must be able to perform the physical job duties of Bell Person team members.
Must be able to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
Must be able to qualify for licenses and permits required by federal, state, and local regulations.
Must complete a pre-employment drug screen and background check.

Nice To Haves

Guest service experience preferred.
Bell Person experience preferred.

Responsibilities

Enthusiastically support and promote superior customer service in accordance with department and company standards and programs.
Maintain confidentiality in departmental and company matters.
Open doors for arriving and departing guests.
Greet arriving guests, help unload luggage from vehicles, and transport luggage to rooms, personally or using a luggage cart.
Transport departing guests’ luggage from rooms to the lobby and help load it into vehicles.
Explain room accommodations and equipment, including the proper operation of room locks, televisions, and thermostats.
Respond courteously and promptly to guest requests, complaints, and inquiries.
Maintain knowledge of company facilities, special events, room locations and features, outlet hours, and local attractions.
Remain visible and receptive to guest-service needs.
Deliver requested items such as laundry, newspapers, and additional linens.
Explain hotel products and services and provide current hotel information to enhance guest relations.
Keep informed about local activities and establishments to answer questions, make recommendations, and provide directions.
Maintain a friendly, cheerful, and courteous demeanor with guests, teammates, and passersby.
Keep bell carts, lobby areas, and entrances clean and free of debris.
Assist other team members and departments and follow Oaklawn Racing Casino Resort procedures and policies.