Bellman

UNIVERSITY OF VIRGINIA HOST PROPERTIES INC•Charlottesville, VA

About The Position

The Bellman delivers service to arriving and departing guests and sports club members by assisting with luggage, parking vehicles, opening doors, providing directions, and safely transporting people to requested destinations on the property. The role involves maintaining knowledge of hotel facilities and operating hours, coordinating with hotel departments, keeping guest and work areas clean and organized, and providing shuttle transportation for J1 employees between work and home. The position requires frequent interaction at the front door, lobby, guest rooms, hallways, vehicles, Porte Cochere, sports club, and outdoor spaces. Employees must follow Resort safety rules, use appropriate safety equipment, report unsafe conditions, and consult a supervisor when unsure of safe procedures. Other job-related duties may be assigned by the supervisor.

Requirements

At least 6 months of previous customer service experience is listed as preferred.
Ability to work early mornings, evenings, weekends, and holidays.
Perfect and clean driving record.
Must be at least 18 years of age.
Ability to work extended hours on an as-needed basis.

Nice To Haves

High school diploma.
Previous driving experience.
Previous experience working at a AAA 4 Diamond or Forbes-rated resort.

Responsibilities

Maintain knowledge of rooms, hotel facilities, and operating hours.
Communicate with PBX, Front Desk, and Guest Services Supervisor to support seamless guest experiences.
Notify Housekeeping and Engineering about areas needing maintenance, including parking lots.
Direct guests to the Front Desk or meeting rooms as needed.
Assist guests with luggage and escort them to their rooms.
Keep luggage and golf carts organized in designated areas and handle property carefully.
Ensure luggage stored in the bell closet is tagged with a claim check.
Maintain cleanliness in the lobby, baggage storage room, Porte Cochere, parking lots, and Business Center.
Safely transport guests to and from destinations while following traffic laws.
Provide shuttle transportation for J1 employees between work and home, with timely pick-ups and drop-offs.
Maintain the J1 shuttle schedule and inform employees of assigned transportation times.
Greet arriving vehicles and open and close doors before guests are introduced at the Front Desk.
Keep the Porte Cochere entrance staffed and welcoming.
Inspect and tag vehicles for pre-existing damage before valet parking.
Retrieve valeted vehicles promptly upon guest request.
Clear snow from valeted vehicles during winter weather in the early morning.
Ensure passengers wear seat belts and follow applicable traffic regulations.
Extend warm greetings and exceptional service to guests.
Learn and comply with Resort safety rules, use appropriate safety equipment, report unsafe conditions, and follow safe procedures.