Driver/Bellman

La Posada Hotel•Laredo, TX

About The Position

The Shuttle Driver/Driver works in the Front Desk department and drives a company vehicle to transport hotel guests safely to designated locations within the approved travel radius. The role includes assisting guests with luggage, providing a courteous and comfortable ride, answering questions about the area, and coordinating transportation with the front desk or concierge. The driver also inspects the shuttle, follows traffic regulations and hotel safety procedures, and records vehicle usage and related details. This position has no supervisory responsibilities.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Valid driver's license.
Clear driving record.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Ability to frequently lift and/or move up to 50 pounds.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Transport hotel guests safely to and from designated locations, including airports, train stations, tourist attractions, and local businesses.
Assist guests with loading and unloading luggage carefully and courteously.
Inspect the shuttle regularly for cleanliness, fuel levels, tire pressure, and mechanical issues.
Report safety concerns to management in a timely manner.
Follow assigned routes and pickup and drop-off schedules to provide timely service.
Answer guest questions about the area, provide directions, and recommend nearby attractions or restaurants.
Greet guests warmly and maintain a professional demeanor to ensure a comfortable ride.
Drive responsibly, obey traffic regulations, and follow hotel procedures for guest safety and vehicle operation.
Assist passengers with disabilities or special requests to ensure accessibility and comfort.
Log shuttle usage, mileage, fuel consumption, incidents, and delays.
Communicate with the front desk or concierge about guest pickups, delays, and special transportation requests.