Bellman/Shuttle Driver

Charlestowne Hotels•New Haven, CT

10d•Onsite

About The Position

The Bellman/Shuttle Driver provides a positive first and last impression for guests arriving at and leaving Hotel Marcel. The role offers information about check-in, opens and closes vehicle and hotel entrance doors, safely and promptly operates the hotel shuttle, and assists guests with luggage during arrival and departure. The position also supports guest service, vehicle and pedestrian flow, parking-area safety, and the cleanliness of the lobby and shuttles. Hotel Marcel is a 165-room boutique hotel in a historic rehabilitation and adaptive reuse of the Armstrong Rubber Company Building, also known as the Pirelli Building. The hotel is designed around sustainability, with planned LEED Platinum certification, rooftop solar power, solar parking canopies, electric vehicle charging, and plans to be the first Passive House-certified hotel and first net-zero energy hotel in the United States. The property includes a full-service restaurant, gallery, and 7,000 square feet of meeting space. This is an evening position, 2 PM–10 PM, with flexible days. The hospitality business operates seven days a week, 24 hours a day, and requires a hospitable service atmosphere at all times.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Must provide a high level of customer service and interact with guests according to the Hospitality Standards set by the General Manager.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence.
Ability to follow written, oral, or diagrammed instructions using common-sense understanding and address problems involving several concrete variables in standardized situations.
Ability to communicate effectively with customers and coworkers; must be able to read, write, and speak English.
Ability to present information effectively and respond to questions from managers, clients, customers, and the general public.
Valid driver’s license held for at least one year before applying; a driving record is required at application and must be approved. The license must remain in good standing throughout employment.
Able to stand for at least eight hours and work in hot, wet, humid, and loud environments for extended periods.
Able to move, lift, carry, push, pull, and place objects weighing up to 50 pounds; duties include lifting luggage, wheelchairs, strollers, walkers, and gifts in and out of customer vehicles.
Able to perform required standing, walking, sitting, grasping, writing, reaching, climbing or balancing, stooping, kneeling, crouching or crawling, repetitive motions, and sensory tasks including hearing and visual acuity.

Responsibilities

Greet guests upon arrival and open doors for guests and visitors entering or leaving the property.
Assist arriving and departing guests with luggage, including transporting luggage to and from guest rooms or the designated bell area.
Assist guests in and out of transportation and help departing guests reach their transportation.
Operate the hotel shuttle promptly and safely.
Promote hotel functions and facilities and provide guests with general information, directions, property amenity and service details, operating hours, local points of interest, and special events.
Monitor and direct guest and commercial vehicle traffic on the property to support legal parking and efficient traffic flow.
Communicate parking procedures to guests and visitors.
Maintain the cleanliness of the lobby and shuttles; polish and clean bell carts daily.
Monitor the safety, security, and cleanliness of parking areas and report vehicles, safety hazards, unauthorized personnel, or potential security problems to a manager or supervisor.
Identify and explain room features and services to guests, such as room keys, minibars, ice and vending areas, in-room safes, and valet laundry services.
Follow company policies and safety and security procedures; report accidents, injuries, and unsafe working conditions.
Maintain a clean and professional uniform and personal appearance, and protect confidential proprietary information.
Assist individuals with disabilities and secure guests’ luggage.
Thank guests, communicate clearly and professionally, answer telephones appropriately, and maintain positive working relationships.
Comply with quality assurance expectations and standards.
Perform other reasonable duties as assigned by supervisors.