Bellman/Shuttle Driver

Hotel Marcel (Charlestowne Hotels)•New Haven, MI

12d•Onsite

About The Position

The Bellman/Shuttle Driver provides a positive first and last impression for hotel guests as they arrive and depart. The role includes greeting and assisting guests, handling luggage, explaining hotel features and services, sharing information about local attractions, and driving the hotel shuttle safely and promptly. The position also supports smooth vehicle traffic and parking operations and helps maintain the cleanliness, safety, and security of the lobby, shuttle vehicles, and parking areas. The role requires strong guest-service and communication skills, the ability to perform physical tasks including extended standing and lifting, and a valid driver’s license held for at least one year. The driving record must be approved at application and the license must remain in good standing throughout employment. The position is an evening shift from 2 PM to 10 PM, with flexible days. The hotel operates seven days a week, 24 hours a day.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Valid driver’s license held for at least one year before applying; a driving record must be provided and approved, and the license must remain in good standing during employment.
Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, and other documents; ability to write routine reports and correspondence.
Ability to follow written, oral, or diagrammed instructions and use common-sense judgment to address problems in standardized situations.
Ability to provide high-quality guest service and interact with guests according to the Hospitality Standards set by the General Manager.
Ability to read, write, and speak English and communicate effectively with customers and coworkers.
Ability to present information and respond to questions from managers, clients, customers, and the general public.
Ability to stand for at least eight hours and work in a standing position for long periods; perform tasks involving walking, sitting, grasping, writing, repetitive motions, hearing, and visual acuity.
Ability to lift, move, carry, push, and pull items, including luggage and equipment, with occasional lifting or carrying up to 50 pounds; assist with wheelchairs, strollers, walkers, baggage, and gifts.
Ability to work for extended periods in hot, wet, humid, and loud environments.
Ability to perform physical activities including reaching, climbing or balancing, stooping, kneeling, crouching, or crawling; required vision abilities include close and distance vision, depth perception, and adjusting focus.

Responsibilities

Greet guests upon arrival and assist guests and visitors entering or leaving the property.
Open doors and assist guests with transportation and luggage during arrival and departure.
Transport guest luggage to and from guest rooms or the designated bell area, and check and secure luggage.
Drive the hotel shuttle safely and promptly.
Promote hotel functions and facilities and explain room features, services, amenities, hours of operation, and local points of interest.
Monitor and direct guest and commercial vehicle traffic on the property and communicate parking procedures.
Maintain the cleanliness of the lobby, shuttle vehicles, bell carts, and parking areas; polish and clean bell carts daily.
Monitor parking areas for safety or security concerns and report hazards, unauthorized personnel, or potential problems to a manager or supervisor.
Assist individuals with disabilities and provide general information to guests.
Follow company policies, safety and security procedures, uniform and appearance standards, confidentiality requirements, and quality assurance expectations.
Report accidents, injuries, and unsafe work conditions to a manager.
Communicate professionally with guests and coworkers, answer telephones using appropriate etiquette, and maintain positive working relationships.
Perform other duties as assigned or reasonably requested by supervisors.