Bellman

Marriott•New York, NY

12d•$21 - $28•Onsite

About The Position

The Bellman greets and escorts guests to their rooms, assists guests entering and leaving the property and vehicles, transports and stores luggage, and explains room features and property amenities, services, and operating hours. The role provides directions and information about local attractions, arranges transportation, communicates parking procedures, and responds to guest needs with professional, attentive service. The Bellman follows company and department policies, safety and security procedures, and quality standards; protects guest and coworker privacy and confidential information; maintains a clean, professional appearance; and reports accidents, injuries, suspicious activity, and unsafe conditions. The position requires clear and courteous communication, positive working relationships, and assistance to coworkers in providing prompt guest service. Physical duties include standing, sitting, or walking for extended periods; moving over uneven or slippery surfaces and stairs; and lifting and carrying luggage and other objects, including items over 75 pounds with assistance.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is required.
No supervisory experience is required.
Ability to communicate clearly and professionally in English.
Ability to read and visually verify information in a variety of formats, including small print.
Ability to stand, sit, or walk for extended periods or an entire work shift and move at the speed required by work situations.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance.
Ability to move over sloping, uneven, or slippery surfaces and up and down stairs or service ramps; reach overhead and below the knees; and bend, twist, pull, and stoop.
Customer service orientation, teamwork, interpersonal skills, listening, positive demeanor, dependability, integrity, professional presentation, proper lifting techniques, and physical strength.

Nice To Haves

High school diploma or G.E.D. equivalent

Responsibilities

Greet and escort guests to rooms; open doors and assist guests and visitors entering or leaving the property.
Explain room features and inform guests about property amenities, services, hours of operation, and local areas of interest and activities.
Transport guest luggage to and from rooms and designated areas; tag, store, and retrieve luggage and provide claim tickets.
Assist guests in and out of vehicles, including loading and unloading luggage.
Provide directions, arrange transportation, record advance transportation requests as needed, and communicate parking procedures.
Welcome guests, anticipate and address service needs, respond positively and promptly to questions and concerns, and provide a fond farewell.
Assist individuals with disabilities in accordance with applicable guidelines.
Answer telephones using appropriate etiquette, and transfer calls or take and relay messages as needed.
Follow company, department, safety, security, and emergency procedures; report accidents, injuries, suspicious persons, and unsafe conditions to management.
Protect the privacy and security of guests and coworkers and maintain confidentiality of proprietary information.
Maintain a clean, hygienic, and professional uniform and appearance in compliance with company policies.
Protect company tools, equipment, and other assets.
Develop and maintain positive working relationships and support coworkers and other departments in providing prompt guest service.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.