Overnight Bellman

Marriott•Goleta, CA

About The Position

The Overnight Bellman greets and escorts guests to their rooms, assists guests entering and leaving the property and vehicles, and provides information about property amenities, services, operating hours, room features, and local activities. The role transports, stores, and retrieves guest luggage; arranges transportation and records advance requests as needed; provides directions; and explains parking procedures. The position follows company policies and procedures, reports accidents, injuries, and unsafe conditions, and remains alert to undesirable persons on the premises. It maintains a clean and professional appearance, protects confidential information, welcomes guests, anticipates service needs, assists individuals with disabilities, and communicates professionally with guests and colleagues. The role also meets quality standards and performs other reasonable duties requested by supervisors. The work involves reading and visually verifying information, moving quickly in response to work situations, and standing, sitting, or walking for extended periods or an entire shift. Physical tasks include handling objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance, navigating uneven or slippery surfaces, stairs, and service ramps, and reaching, bending, twisting, pulling, and stooping. The Ritz-Carlton describes its service culture as grounded in its Gold Standards, including its Employee Promise, Credo, and Service Values. Associates are expected to help deliver thoughtful, gracious luxury service and create memorable guest experiences.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to read and visually verify information in a variety of formats.
Ability to stand, sit, or walk for extended periods or an entire shift; handle objects up to 50 pounds without assistance and objects over 75 pounds with assistance; navigate uneven or slippery surfaces, stairs, and service ramps; and reach, bend, twist, pull, and stoop.
Ability to communicate professionally and provide attentive guest service.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Greet and escort guests to rooms.
Open doors and assist guests and visitors entering and leaving the property.
Explain property amenities, services, hours of operation, local interests and activities, and room features.
Transport guest luggage to and from guest rooms or the designated bell area, and assist with luggage storage and retrieval.
Assist guests and visitors in and out of vehicles, including loading and unloading luggage.
Provide directions and arrange transportation, recording advance transportation requests as needed.
Communicate parking procedures to guests and visitors.
Follow company policies and procedures, report accidents, injuries, and unsafe work conditions, and remain alert to undesirable persons on the premises.
Maintain a clean, professional uniform and appearance and protect confidential information.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests appreciatively.
Communicate clearly and professionally, answer telephones using appropriate etiquette, and maintain positive working relationships.
Comply with quality assurance expectations and standards.
Read and visually verify information, move at a speed appropriate to work situations, and perform the physical tasks required for the role.
Perform other reasonable job duties as requested by supervisors.