H6410 CASINO F&B DOORMAN

Inn of the Mountain Gods Resort and Casino • Mescalero, NM

7d

About The Position

The Security Doorman ensures a safe, controlled, and welcoming environment at the Club 49 entrance. The role is the first point of contact for guests and involves verifying identification, enforcing entry policies, maintaining order, and delivering guest service consistent with resort standards.

The position requires applying IMGR&C hospitality, performance, and behavioral standards; communicating with guests and team members; responding to guest needs and complaints; protecting resort property; and contributing to team and departmental success. The role requires working all Marketing Special Events and Concerts and may include additional duties assigned by management.

Requirements

• High school diploma or GED.
• Must be at least 21 years of age.
• Must demonstrate physical acuity as determined by pre- and post-employment assessments.
• Must be able to stand for several hours.
• Must be able to use handheld communications devices.
• Must complete handcuff, CPR, and First Aid training.
• Frequently required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, and talk or hear.
• Occasionally lift and/or move up to 50 pounds.
• Meet IMGR&C values and standards, including accountability, productivity, acceptance, communication, hospitality, enthusiasm, respect, and teamwork.
• Meet IMGR&C attendance and appearance standards.

Responsibilities

• Greet guests professionally, politely, and respectfully upon arrival.
• Verify identification and ensure guests meet applicable age requirements under gaming and liquor laws.
• Monitor guest entry and exit, control occupancy, and maintain compliance with fire-code capacity limits.
• Identify, prevent, and respond to potential security risks or disruptive behavior.
• Professionally deny entry to intoxicated, underage, or unruly individuals.
• Conduct bag checks or screenings when required, following property procedures.
• Communicate incidents and concerns to Security Officers and management.
• Assist with crowd control during peak hours, special events, or emergencies.
• Complete incident reports accurately and promptly when necessary.
• Provide excellent customer service while maintaining authority and professionalism.
• Walk through the club during periods of low activity at the entrance.
• Provide guests with directions or venue information and address comments and complaints promptly and professionally.
• Report guest complaints and compliments to a Supervisor or Manager.
• Report situations in which resort grounds or equipment do not meet IMGR&C standards.
• Share relevant information with the next shift and communicate information others need to succeed.
• Work collaboratively with team members and other departments, help resolve conflicts, and contribute ideas to improve team success and guest satisfaction.
• Protect and preserve resort property and help keep areas, equipment, and furnishings neat, clean, and in good repair.
• Work all Marketing Special Events and Concerts.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED