Bellman/Doorman - Part Time (Grave Shift)

Oaklawn•Hot Springs, AR

20d•Onsite

About The Position

Oaklawn is seeking a talented individual to join their team as a Bellman/Doorman. This role is responsible for providing a high level of customer service to guests, assisting with their luggage, and ensuring a positive first and last impression of the hotel and casino. The ideal candidate will be friendly, professional, and eager to contribute to a positive guest experience.

Requirements

Must be at least 18 years of age.
High School Diploma or GED required.
Must be able to perform the physical job duties of all Bell Person team members.
Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and communicate verbally in English.
Must possess a valid driver’s license and have acceptable driving history as determined by Oaklawn Jockey Club.
Must complete a pre-employment drug screen and background check.

Nice To Haves

Guest service experience preferred.
Bell Person experience preferred.

Responsibilities

Meeting and greeting guests, assisting with baggage upon arrival and departure.
Performing room drops, luggage holds, and assisting with transportation requests.
Opening doors for arriving and departing guests.
Assisting guests with unloading luggage from vehicles and transporting it to their rooms.
Transporting luggage from rooms to the lobby for departing guests and assisting with loading luggage into vehicles.
Explaining accommodation appointments and equipment to guests upon room entry, including proper operation of room locks, televisions, and thermostats.
Responding to guest requests, complaints, or inquiries courteously and promptly.
Maintaining a working knowledge of Company facilities, special events, and local attractions to advise guests.
Remaining receptive and visible for guest service at all times.
Maintaining strict confidentiality in all departmental and company matters.
Delivering laundry, newspapers, additional linens, etc., to guests promptly.
Promoting the hotel's services by explaining products and services, and providing up-to-date hotel information.
Keeping abreast of local activities and establishments to answer questions, recommend, and give directions.
Maintaining a friendly, cheerful, and courteous demeanor at all times.
Ensuring bell carts, lobby areas, and entrances are clean and free of debris.
Assisting other team members and departments to contribute to overall performance.
Following established procedures and policies of Oaklawn Racing Casino Resort.