Doorman (M-F, 12p-8p) - Georgetown, D.C.

Bozzuto•Washington, DC

10d

About The Position

The Bozzuto Daytime Doorman delivers a superior customer experience by assisting and greeting residents and visitors to the property, and contributes to resident retention by building a sense of community for residents of Bozzuto’s luxury apartment homes. The role is scheduled Monday through Friday, 12 p.m. to 8 p.m., with occasional flexibility for special events. Working weekends or evenings may depend on the shift. The Doorman welcomes residents, customers, and guests at the entrance; maintains professional and respectful relationships; supports residents with requests, directions, and transportation; and handles package logging, auditing, and delivery. The position also involves maintaining key-control and online access records, providing recommendations about local attractions and amenities, and promptly reporting accidents, maintenance issues, and safety or security concerns. The employee must understand building emergency procedures and their role in an emergency.

Requirements

Availability to work Monday through Friday from 12 p.m. to 8 p.m., with occasional flexibility for special events.
At least one year of experience in a hospitality, retail, travel, or hotel environment.
Experience in a Doorman, Concierge, Guest Services, Front Desk, Ticket Counter, or Retail Services role.
Sharp professional appearance.
Customer-focused mentality.
Ability to lift up to 25 pounds.

Responsibilities

Be properly groomed, arrive on time, and be ready to work as scheduled.
Know and acknowledge residents by name.
Stand at the entrance and greet customers, residents, and guests.
Use strong interpersonal and communication skills.
Maintain cordial, respectful relationships with residents, visitors, contractors, vendors, and fellow employees.
Remain calm, professional, and courteous when responding to upset or dissatisfied residents or vendors.
Log, audit, and assist with delivering packages as needed.
Resolve or follow up on resident needs, including providing directions and securing transportation.
Immediately report accidents, maintenance issues, and safety or security concerns; understand building emergency procedures and the Doorman’s role in emergencies.
Build expert knowledge of community attractions and local amenities and provide recommendations to residents.
Maintain an accurate key-control log and manage the online system for resident and guest access to elevators, club areas, and other spaces.