Luxury Hotel Doorman

Laz Parking•Nashville, TN

2d•Onsite

About The Position

The Doorman greets and creates a welcoming atmosphere for our customers and clients at our hotel locations. The spirit of the position is to provide excellent customer service and maintain a positive image for the hotel.

Requirements

High school diploma or GED required.
Strong customer service experience.
Ability to communicate professionally and effectively.
Ability to speak, read, and comprehend the English language.
Must be open to feedback, differing opinions, and other points of view.
Demonstrates a sense of urgency and timeliness.
Demonstrate the ability to seek.
Excellent team building and interpersonal skills.
Willingness to work in the elements – heat, wind, snow, rain, etc.
Ability to lift, push, and pull at least 75 pounds.
Ability to stand, walk, and run for extended periods.
Ability to bend, stoop, squat, and lift frequently throughout a shift.

Nice To Haves

Hotel industry experience is preferred but not required.
Parking industry experience is preferred but not required.

Responsibilities

Maintain knowledge of scheduled daily activities, daily arrivals/departures, features and services provided by the hotel, and hours of operation for each outlet.
Assist guests and visitors into and out of their vehicles.
Greet arriving guests/visitors and bid farewell to departing guests/visitors.
Communicate parking procedures to guests/visitors.
Assist guests with loading/unloading luggage into and out of their vehicles.
Provide legible claim tickets to guests/visitors.
Open hotel door for guests/visitors.
Transport guests’ luggage from the hotel entrance area to the designated Bell area.
Provide guests with directions to the reception desk area.
Relay accurate directions to guests/visitors on inquiries regarding destinations within the local area.
Maintain accurate knowledge of local attractions and attractions to recommend for guest inquiries.
Secure taxis/transportation for guests/visitors.
Monitor and direct traffic activity of taxis, limousines, and hotel/restaurant guests’ vehicles, ensuring a smooth and efficient flow.
Ensure that all driveways are kept clear and that vehicles are not parked or left standing in illegal spaces.
Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
Successful completion of the training/certification process.
Ensure all specific hotel standards are met and exceeded.
Maintaining an immaculate work environment, including glass doors, all brass appointments, cigarette butts, ash urns, etc.