Dispatcher Jobs

About The Position

Requirements

• Proven experience in dispatching, customer service, or a related role.
• Strong communication and interpersonal skills to interact effectively with customers and team members.
• Excellent organizational and time-management abilities.
• Proficiency with scheduling tools, and Microsoft Office Suite.
• Ability to multitask and remain calm under pressure in a fast-paced environment.
• Problem-solving skills with a focus on finding practical and efficient solutions.
• Detail-Oriented: Ensures all information is accurate and all schedules are clearly communicated.
• Proactive: Anticipates potential scheduling conflicts and resolves them before they arise.
• Calm Under Pressure: Handles emergency requests and challenging situations with composure.
• Customer-Focused: Prioritizes customer satisfaction and ensures service standards are met.
• Efficient: Manages time and resources effectively to maximize productivity.
• Team-Oriented: Works collaboratively with technicians and internal departments to achieve goals.
• Adaptable: Quickly adjusts schedules and plans in response to changing circumstances.

Responsibilities

• Schedule and dispatch service technicians to customer sites based on service requests, urgency, and technician availability.
• Communicate with customers to confirm service appointments, provide updates, and address inquiries or concerns.
• Handle incoming phone calls.
• Monitor and track the progress of service jobs to ensure timely completion and resolve any scheduling conflicts.
• Coordinate with internal departments to ensure necessary resources and information are provided to technicians for each service job; details include-location, equipment, custom instructions/notes, job details.
• Maintain accurate and detailed records of service requests, technician assignments, and customer communications using scheduling systems.
• Manage multiple databases with accurate data.
• Analyze and optimize routes and schedules to improve efficiency and reduce costs.
• Ability to lift up to 20lbs when assisting with miscellaneous duties.
• Execute additional duties and responsibilities as assigned.

Benefits

• various medical options including 100% employer covered benefits
• dental
• vision plans
• Paid Time off
• Life Insurance
• Matching 401k
• Paid holidays