Dispatcher

GFL Environmental Inc. • Houston, TX

27d

About The Position

The Dispatcher communicates with drivers to assist with problem resolution while they are on route, handles incoming service orders, directs drivers, and resolves service issues. The role interacts with customers and customer service, sales, and operations staff. Dispatchers use GFL proprietary software to enter ticket information and track productivity.

The Dispatcher schedules service and service changes, dispatches calls to routes based on designated routes and driver locations, and coordinates with other departments to address service issues. The role also checks in drivers at the end of the day, reviews route sheets and paperwork, records and distributes driver information, supports route optimization and staffing decisions, and communicates with maintenance personnel. The position requires professional communication by email, telephone, and two-way devices.

Requirements

• High school completion.
• 1–2 years of experience in transportation, dispatch, or customer service.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Ability to multitask and prioritize tasks.
• Proficiency in MS Outlook, Excel, and Word.
• Advanced skill with software applications and word-processing accuracy, including adequate typing speed.
• Ability to work extended hours, including occasional weekends.
• Advanced computer skills and willingness to learn the TRUX system if not already experienced with it.

Nice To Haves

• Post-secondary courses or a diploma.
• Knowledge of the industry.
• TRUX experience.
• Additional or specialized training in transportation, logistics, or a similar area of study.
• Customer service experience in a call center environment.

Responsibilities

• Schedule service and meet customer needs for service changes, ensuring service is completed according to established policies.
• Dispatch calls to routes based on designated routes and driver locations.
• Check in drivers at the end of the day to ensure paperwork is complete and accurate.
• Distribute, collect, and review route sheets for accurate end-of-day data entry.
• Coordinate with other departments and clarify roles and responsibilities for resolving service issues.
• Interact with customers and customer service, sales, and operations staff.
• Work with routing specialists to optimize routes.
• Handle incoming customer calls and emails.
• Troubleshoot and resolve potential delivery and pickup problems before they become service issues.
• Help determine daily driver staffing levels to balance responsiveness and productivity.
• Record and document information from drivers and distribute it to appropriate departments.
• Communicate with maintenance shop personnel.
• Communicate effectively and professionally by email, telephone, and two-way devices.
• Perform additional responsibilities as assigned by the Operations Manager.

Benefits

• 15 days of paid time off.
• Four medical plan options, including an HSA with employer contribution and match program.
• Dental coverage.
• Vision coverage.
• 401(k) with employer match.
• Paid holidays.
• Employee Assistance Program with free counseling services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED