Dispatcher

WireNut Home Services•Colorado Springs, CO

27d

About The Position

WireNut Home Services is a family-owned residential company established in 2004 that provides electrical, plumbing, HVAC, and drain services throughout Colorado's Front Range. The company describes its values as family, care, and grow, and its mission as enriching lives through trust in the trades. The Dispatcher works to ensure efficient scheduling while maintaining customer service. The role is primarily based in an office and involves using the phone and computer to receive client calls and dispatch service calls to field technicians. The Dispatcher schedules work to provide prompt, convenient service and make effective use of technicians' time and mileage; forecasts upcoming workloads; schedules permits and inspections; informs clients of arrival times and delays; and reschedules appointments as needed.

Requirements

Trades experience is preferred but not required.
Experience efficiently scheduling technicians on jobs.
Ability to schedule customers for services that have been quoted.
Ability to reschedule non-emergency appointments when emergency appointments arise.
Adaptability to constantly changing business needs and additional responsibilities.

Nice To Haves

Trades experience.

Responsibilities

Receive incoming client calls and dispatch service calls to field technicians.
Schedule calls to provide prompt, convenient service and maximize field technicians' time and mileage.
Forecast schedules days and weeks ahead to keep employees working and on track.
Schedule permits and inspections.
Inform clients of technician arrival times and notify them of delays.
Reschedule appointments as necessary, including non-emergency appointments when emergency appointments arise.
Adapt to changing business needs and additional responsibilities.

Benefits

Competitive compensation, paid weekly.
Comprehensive medical, dental, and vision insurance.
PTO and sick time package.
401(k) plans.
Paid holidays when the office is closed.
Life insurance.
Legal Shield.
Disability benefits.
Provided uniforms and WireNut gear.
Company-sponsored events, quarterly banquets, off-site events, and company contests.