Dispatcher

Akima, LLC•Anchorage, AK

27d•Onsite

About The Position

The Transportation Dispatcher organizes and directs shuttle assignments to ensure safe, timely, and efficient ground transportation of flight crews. The role is the communication hub between drivers, crew members, and airport operations. Dispatchers use scheduling software, radios, and flight tracking systems to monitor assignments and adjust logistics in real time based on operational needs. This position operates in a fast-paced airport environment and supports on-time flight departures, smooth ground coordination, and service quality. Work is primarily desk-based in a dispatch office, with occasional movement outdoors or around airport premises for operational support. Shifts vary and may include early mornings, late evenings, weekends, and holidays, typically in 8- to 10-hour blocks, with schedules subject to operational needs or irregular operations.

Requirements

Must be 18 years of age or older.
High school diploma or equivalent (GED).
Must be authorized to work in the United States.
At least one year of dispatch, scheduling, or logistics coordination experience.
Must pass a pre-employment background check, fingerprinting, and drug screening.
Proficiency with radio systems, basic Microsoft Office applications, and scheduling tools.
Strong communication skills and the ability to make decisions under pressure.
Attention to detail and ability to accurately log and relay information.
Ability to work rotating shifts, including evenings, weekends, and holidays.
Must possess a valid driver's license.
Willingness to work in both indoor and limited outdoor conditions.
Any clearance requirements for this position are established by the government contract.
Ability to speak clearly and professionally in person, by phone, and over two-way radio.
Ability to read and interpret flight schedules, dispatch instructions, and procedures.
Ability to write clear and accurate notes, logs, or shift reports.
Ability to perform basic math functions: addition, subtraction, multiplication, and division.
Ability to understand timing intervals, trip sequencing, and driver allocation.
Ability to adjust to last-minute changes in crew schedules or flight arrivals.
Ability to apply logic to manage high-volume demands or unexpected issues.
Ability to prioritize tasks and reroute resources during peak hours.
Ability to sit for extended periods, use a headset, and view flight displays.
Ability to wear a radio headset and use communication equipment throughout the shift.

Nice To Haves

Dispatch, scheduling, or logistics coordination experience in transportation or aviation.

Responsibilities

Assign and monitor shuttle pickups and drop-offs for flight crews between aircraft, airport offices, and hotel locations.
Use flight tracking displays and scheduling tools to anticipate and plan driver assignments.
Maintain active communication with drivers using two-way radio systems and issue instructions and updates throughout the shift.
Maintain real-time logs of shuttle activity, including timestamps, vehicle assignments, driver details, and flight numbers.
Adjust assignments based on changes to flight schedules, staff availability, or weather-related impacts.
Communicate clearly with station agents, flight crew, hotel staff, and internal departments.
Alert the Transportation Supervisor to disruptions, equipment issues, or personnel concerns.
Ensure compliance with airport regulations and company policies.
Support operational continuity during irregular operations or emergencies.
Perform additional tasks or duties as assigned by management.