Afterhours Dispatcher
About The Position
Crossroads Courier is seeking a reliable, customer-focused Dispatcher to coordinate and manage job orders for independent driver contractors and support on-time delivery performance. The role primarily supports the St. Louis division and may provide coverage to other divisions based on operational needs. The Dispatcher must adapt to changing priorities while maintaining strong communication and customer service in a fast-paced logistics environment. This is an onsite position in St. Louis, Missouri, scheduled Thursday through Sunday from 7:00 AM to 5:00 PM, with overtime as operational needs require. Compensation is $25–$28 per hour.
Requirements
- High school diploma or GED.
- At least 1 year of customer service, dispatch, and/or logistics experience.
- Strong organizational and multitasking skills in a fast-paced environment.
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy.
- Proficiency with Microsoft Office and dispatching or scheduling software.
- Ability to work independently and make timely decisions.
- Flexibility to work overtime as operational needs require.
Responsibilities
- Provide customer service to internal and external customers by phone and email.
- Dispatch and assign job orders to independent driver contractors.
- Prepare and schedule next-day deliveries and routes according to priorities, service requirements, and driver availability.
- Communicate with drivers about special delivery instructions, pickup and delivery routing, delivery questions, and proof of delivery.
- Apply ancillary charges, including waiting time and van fees, to job orders.
- Accurately and promptly post routes and recurring orders in the CXT system.
- Manage driver activations and deactivations within the system.
- Complete daily scheduled coverage reports for management review.
- Reassign routes and resolve scheduling conflicts as needed.
- Report driver and customer issues to Driver Support and Operations Management.
- Gather, verify, and accurately enter order information into the system.
- Support multiple divisions based on operational needs.
- Complete additional operational tasks as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off, including vacation and sick time
- Tuition reimbursement
- Supportive team environment with growth opportunities
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
