Dispatcher
About The Position
Velocity is seeking to hire Dispatchers to act as a communication point for our Velocity Field Technicians and customers. The Dispatch Coordinators receive requests, transmit messages and schedule technicians from the Velocity database to customer sites. This position involves verifying arrivals, negotiating pricing with technicians, and following up on scheduled appointments. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information. The ideal candidate must be an excellent communicator and able to remain calm and composed, especially in challenging situations. Ideal candidates also will be able to multi-task as well as take the appropriate action with little supervision. This role requires onsite training at our Holland, OH office location. Training will take place Monday through Friday from 9am-5:30pm EST. Upon completion of training, ideal candidates must be able to work the following shifts listed below: Tuesday-Saturday 10am-6:30pm EST, Tuesday-Saturday 4am-12am EST, Monday-Friday 10am-6:30pm EST, Monday-Friday 2pm-10:30pm EST (with rotational weekend coverage). All Candidates can work remotely on the weekends.
Requirements
- Candidates must be legally authorized to work in the United States without current or future employer sponsorship. Velocity does not sponsor employment-based visas or provide sponsorship for this position.
- Have a High school diploma or GED
- Can work one weekend day each week
- Have excellent telephone etiquette and portray confidence in speaking with people over the telephone
- Have knowledge of networking principles and technologies
- Enjoy meeting the needs of customers
- Consider yourself well organized
- Are proficient with Microsoft Excel and Outlook
- Like to negotiate
- The ability to work as a team, but able to succeed when completing individual tasks
- Ability to learn and understand Velocity’s custom portals and systems
- Consistently demonstrate an unconditional polite, professional, patient and courteous manner in dealing with callers, visitors and all employees
Responsibilities
- Dispatch jobs sent to us from our customers to the technicians in our database.
- Schedule appointments for the jobs with the technicians.
- Work with customers to gain access to job sites as required.
- Verify the technicians are not missing their appointments.
- Recruit technicians for current and/or future jobs.
- Coordinate getting “special” equipment to job sites for technicians to use.
Benefits
- Medical, Dental, Vision
- PTO & Paid Holidays
- 401K – with Employer Match
- Paid Parental Leave
- Company provided Life Insurance, Short/Long-Term Disability
- Supplemental Benefits Available
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
