Dispatcher

Twenty-Nine Palms Band of Mission Indians•Coachella, CA

27d•$20 - $20

About The Position

The Dispatcher receives emergency and routine calls for service, provides information to the public, dispatches manpower and equipment, maintains logs of radio traffic and calls for service, and maintains systems for storing and retrieving related records. The position also monitors video surveillance of parking lots and observes for illegal activity. The Dispatcher is expected to deliver the organization’s Five Star Experience to guests and fellow team members by following its service promise and service standards. This role supports departmental operations through call handling, dispatching, recordkeeping, equipment operation, and other assigned services. It requires compliance with applicable gaming and internal control standards, safety policies, and procedures. The position has no supervisory responsibilities.

Requirements

High school diploma or equivalent; must be documented.
Pass periodic random drug screens.
Pass a background suitability investigation.
Obtain a Tribal Gaming License.
Obtain all other applicable certifications and licenses.
Provide proof of eligibility to work in the United States within 72 hours of employment.
Be available for emergency calls 24/7.
Be available to work weekends and holidays and flexible to work any and all hours.
Meet the physical requirements of the role, including occasionally lifting, pushing, or pulling up to 30 pounds.
Previous dispatching experience is preferred.

Nice To Haves

Previous dispatching experience.

Responsibilities

Provide outstanding customer service to guests and employees while embodying the organization’s mission statement and service promise.
Receive and record incoming and outgoing calls on telephone and radio equipment.
Operate and maintain telephone and radio equipment.
Answer incoming service calls promptly and disposition them appropriately.
Dispatch manpower and equipment for emergency and routine calls for service.
Contact other departments or outside agencies as needed.
Maintain and log secured keys, dispatch logs, visitor logs, and pass logs.
Perform clerical duties to support departmental operations.
Operate the Axiom System and Surveillance System.
Monitor surveillance activity in parking lots and observe for illegal activities.
Ensure the Gaming License is visible above the waist while on casino property.
Update and maintain Lost & Found property logs.
Provide other services as delegated or required in accordance with training and assignment.
Ensure compliance with Minimum Internal Control Standards (MICS) and Tribal Internal Control Standards (TICS).
Present a positive image of the Tribal organization to guests and vendors and assist them as needed.
Follow safety policies and procedures and attend scheduled safety meetings and training.
Perform other duties as assigned.