Dispatcher Jobs in Milwaukee, NC

About The Position

Requirements

• High school diploma or equivalent (GED)
• Minimum of 1-year customer service experience
• Excellent English verbal and written communication skills
• Excellent computer skills (comfortable attaching documents, working with multiple screens and multiple tabs)
• Friendly, patient, empathetic, dependable and self-motivated
• High ability to pleasantly and professionally converse with clients on the phone, transfer information accurately into company software and maintain high accuracy
• Ability to work independently and as part of a team
• Ability to multi-task and high ability to operate in a busy environment
• Flexible to work 40 hours a week between the hours of 6:00am and 11:30pm and occasional weekends. Currently hiring for both Monday-Friday and Saturday-Wednesday schedules.

Nice To Haves

• French verbal and written communication skills considered an asset

Responsibilities

• Answer incoming customer inquiries and engage with clients in a friendly and professional manner while actively listening to their concerns
• Record and modify customer information within the database
• Offer support and solutions to customers in accordance with the company's customer service policies
• Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
• Other duties as requested

Benefits

• Opportunity to support the vulnerable sector and make a difference in someone’s life.
• Not a sales environment; we focus on call quality and accuracy.
• Work in an inclusive culture, with a supportive and diverse team and have access to management who really care.
• Participate in performance plans, recognition programs, service awards, office events and other celebrations.
• Paid training and opportunity for leveled job growth with pay increases.