Dispatcher

First Student•Council Bluffs, IA

11d

About The Position

At First Student, the Dispatcher reflects the company's commitment to safety and customer service. This role dispatches buses, ensures routes perform on time, and counsels drivers and monitors on the front line. The position requires English proficiency because training, safety communications, company policies, employment documents, and other job-related communications must be conducted in English under applicable requirements, including U.S. Department of Transportation regulations. The schedule is Monday through Friday, 5:00 a.m. to 2:00 p.m. The hourly rate is up to $22, based on experience. Health, dental, vision, 401(k), and PTO are available after 30 days of employment. First Student also describes career advancement opportunities, a positive and rewarding work environment, security, and training.

Requirements

3–5 years of experience.
High school diploma or equivalent.
Basic knowledge of radio dispatch equipment.
Excellent communication and customer service skills.
Ability to deliver under time constraints and deadlines.
Previous terminal operations, dispatch, or driver experience.
Computer literacy.
English proficiency.
Subject to DOT drug testing and physical requirements.

Responsibilities

Oversee all routes and bus scheduling.
Counsel and coach drivers and monitors.
Handle heavy phone and radio traffic.
Receive scheduling and driver complaints and report them to the Operations Supervisor or Contract Manager.
Serve as the primary communication liaison with the major contracted customer.
May handle charter reservations, billing, or driver payroll.
Provide solutions to drop-off and pick-up problems.
Handle back-up driver duties or perform miscellaneous clerical duties as needed.
Complete assigned special projects.
Assist with supervision of day-to-day operations.