Off Hours Dispatch

Shelton Trucking•Altha, FL

About The Position

The Off Hours Dispatcher provides daily support to drivers and office teams, prioritizing safety and following operational, sales, and company procedures for assigned companies. The role tracks driver hours of service and critical customer loads, supports on-time deliveries, responds to driver and service issues, and coordinates with safety, maintenance, sales, customer service, dispatch, and operations staff. The dispatcher builds driver relationships, communicates issues to the appropriate teams, and helps resolve service failures and breakdowns. This is a salaried position; career progression is not guaranteed.

Requirements

Good oral and written communication skills to interact effectively with customers, drivers, and team members in person and by telephone.
Customer-service-oriented and team-oriented.
Good organizational skills.
Ability to manage multiple tasks simultaneously.
Ability to work a flexible schedule when needed, including weekends, evenings, and holidays.
Must consistently demonstrate the company’s Mission and Values.
Must be knowledgeable about safety processes and operational and sales procedures for assigned companies.

Responsibilities

Ensure safety is the top priority in all activities.
Track truck hours of service and follow up on all Hours of Service alert emails; send follow-up completion emails to the Safety Department, DM, and Operations Manager.
Follow safety processes for calls involving accidents, driver injuries, motorist complaints, and load theft or damage claims.
Apply operational and sales processes and procedures for all assigned companies.
Track Sunday night loads for on-time Monday delivery and monitor critical customer loads.
Follow up on issues requested by DMs and potential issues reported directly or indirectly by drivers.
Communicate critical issues during the shift to the DM and Operations Manager as required.
Build and cultivate driver relationships, and communicate driver issues and complaints to the appropriate DM or operations support team member.
Communicate all service failures reported during each shift to the appropriate CSR, DM, and supervisors.
Make phone contact during the shift when appropriate or required, including follow-up with CSRs, DMs, and the Operations Manager to resolve service issues.
Complete PODs as requested and directed by Sales Management.
Follow up with Maintenance, Road Call, and/or Breakdown, and coordinate maintenance issues involving breakdowns or truck service problems that could cause driver downtime or customer service failures.
Communicate issues with Sales and Operations where appropriate and required.
Demonstrate and implement PS Logistics’ Core Values.