Off Hours Dispatch

PS Logistics•Altha, FL

8d•Onsite

About The Position

Shelton Trucking, a PS Logistics company, is a flatbed trucking operation with a fleet of over 300 trucks. Its corporate office is in Altha, Florida, with additional terminals in Jacksonville, Florida, and Saraland, Alabama. The company emphasizes customer service, safety, reliable transportation, and maintaining a small-business culture while benefiting from the resources of a larger corporation. The Off-Hours Dispatcher provides daily support to drivers and office teams. The role includes monitoring hours of service, tracking deliveries and critical customer loads, handling and escalating safety and service issues, coordinating with operations, sales, customer service, and maintenance teams, and building relationships with drivers. The position is salaried and may require a flexible schedule, including weekends, evenings, and holidays. The posting states there are no guarantees of career progression, though employees may be considered for other positions or opportunities.

Requirements

Good oral and written communication skills for interacting with customers, drivers, and team members in person and by telephone.
Customer-service-oriented and team-oriented approach.
Good organizational skills.
Ability to manage multiple tasks simultaneously.
Ability to work a flexible schedule when needed, including weekends, evenings, and holidays.
Consistently demonstrate the company’s Mission and Values.

Responsibilities

Make safety the top priority in all activities.
Track truck hours of service and follow up on all Hours of Service alert emails.
Send completion emails regarding follow-ups to the Safety Department, DM, and Operations Manager.
Follow safety procedures for calls concerning accidents, driver injuries, motorist complaints, and load theft or damage claims.
Learn and follow operational processes and procedures for assigned companies.
Track Sunday-night loads to support on-time Monday deliveries.
Follow up on issues as requested by DMs.
Communicate critical issues during the shift to the DM and Operations Manager as required.
Follow up on potential issues reported by drivers, directly or indirectly.
Build and cultivate driver relationships and communicate driver issues or complaints to the appropriate DM or operations support team member.
Learn and follow sales processes and procedures for assigned companies.
Track critical customer loads.
Communicate all service failures reported during each shift to the appropriate CSR, DM, and supervisors.
Make phone calls during the shift when appropriate or required, including follow-up with CSRs, DMs, and the Operations Manager to resolve service issues.
Complete PODs as requested and directed by Sales Management.
Follow up with Maintenance regarding road calls or breakdowns.
Coordinate with the maintenance department about breakdowns or truck service issues that could cause driver lost time or customer service failures.
Communicate issues with Sales and Operations when appropriate and required.
Be aware of and implement PSL’s Core Values.