Telephone Dispatch Operator (PRN, Variable Hours)

LCMC Health • Marrero, LA

6d • Onsite

About The Position

The Telephone Dispatch Operator at West Jefferson Medical Center serves as a central communication hub connecting patients, visitors, hospital staff, physicians, care teams, and emergency response teams. The Telephone Dispatch team operates 24 hours a day, 7 days a week. The operator helps route calls and coordinate communication, including during emergencies, contributing to patient and staff safety and supporting the delivery of care. The role calls for clear, accurate communication, calmness under pressure, compassion, professionalism, confidentiality, and dependable follow-through. This is a PRN position with variable hours.

Requirements

• Demonstrated commitment to helping others and providing excellent customer service.
• Ability to remain calm, focused, and confident in stressful situations.
• Accuracy, urgency, and attention to detail.
• Ability to work independently and be a dependable team member.
• Compassion and patience in interactions.
• Ownership and follow-through in addressing communication needs.
• Recognition of the importance of confidentiality and professionalism in a healthcare environment.

Responsibilities

• Answer calls and connect patients, families, visitors, physicians, hospital staff, and care teams with the appropriate people.
• Coordinate communication during emergencies so critical information reaches the right people.
• Address communication needs with accuracy, urgency, and follow-through.
• Provide compassionate, patient, and professional service while maintaining confidentiality.

What This Job Offers

• Education Level: No Education Listed