Telephone Dispatch Operator

LCMC Health • Covington, LA

2d

About The Position

The Telephone Dispatch Operator processes incoming and outgoing communications courteously and professionally, handles emergency alarms and calls, operates overhead paging and switchboard equipment, and provides pager-related services. The role requires learning departmental policies, emergency codes, alarms, and procedures, and communicating with appropriate personnel during emergency situations. The operator also supports visitor and staff safety by following health and safety policies, identifying equipment requiring repair, and completing incident reports and other documentation. The job description notes that duties may be amended to meet organizational needs.

Requirements

• High school diploma, GED, or equivalent; applicable years of experience may be considered in lieu of education.
• Effective communication skills.
• Ability to multitask in a fast-paced environment.
• Ability to handle emergency calls professionally and calmly.
• Flexible schedule to meet the demands of a 24-hour operation, including weekends, mornings, evenings, and holidays.

Nice To Haves

• Six months of experience working with PBX, a call center, and/or customer service, preferably in a healthcare setting.

Responsibilities

• Answer incoming and outgoing calls using appropriate customer service standards.
• Monitor and respond to emergency alarms located in or received by the department.
• Use overhead paging for hospital business and operate peripheral equipment.
• Learn and follow departmental policies and procedures for alarms and emergency codes.
• Process hospital information calls according to the applicable emergency codes.
• Handle calls and interactions with staff, patients, and guests during emergencies.
• Process service requests for hospital-issued pagers, including requests for new and replacement pagers.
• Maintain the beeper list and page personnel according to pager type.
• Learn the department’s panels and alarms and notify appropriate personnel when alarms are triggered.
• Operate switch keys to connect and relay calls using switchboard equipment.
• Follow health and safety policies.
• Identify equipment that requires repairs, request repairs, and follow up on them.
• Complete incident and accident reports according to organizational policy and maintain accurate documentation.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED