Telephone Operator

Saint Luke's Physician Group•Kansas City, MO

About The Position

Saint Luke’s Hospital in Kansas City is seeking a Telephone Operator to answer inbound calls to the switchboard and direct callers to the appropriate department or individual. The operator handles emergency events calmly and efficiently, following the established process for the facility where the event occurs. The role requires exceptional interpersonal skills and empathy for people in crisis, along with strong critical thinking, customer service, adaptability, and the ability to manage multiple tasks, prioritize work, and handle interruptions. The operator works both autonomously and as part of a team, and is expected to be willing to work and eager to learn. The schedule is Monday, Tuesday, and Friday from 9:30 a.m. to 9:00 p.m., with every other weekend.

Requirements

At least 2 years of applicable experience.
Exceptional interpersonal skills and empathy for people in crisis.
Strong critical-thinking skills.
Ability to handle multiple tasks, prioritize work, and manage interruptions.
Strong customer-service skills.
Willingness to work, adaptability, and eagerness to learn.
Ability to work autonomously and with a team.

Responsibilities

Provide helpful information to internal and external callers.
Maintain detailed documentation in appropriate communication logs.
Dispatch Security requests promptly using two-way radios.
Monitor alerts and alarms.
Notify appropriate departments or individuals when required.
Assist with mentoring and training new employees.
Answer inbound switchboard calls and direct them to the appropriate department or individual.
Handle emergency events calmly and efficiently according to the facility’s established process.